What are the responsibilities and job description for the Hotel Front Desk Agents and Night Auditors position at Ramada Burbank?
We are looking for Hotel Front Desk Agents and Night Auditors to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Front desk agents must be able to work weekends (Saturday & Sunday) afternoon/evening shifts from 3:00pm-11:30pm. The night audit shift will be overnight from 11:00pm-7:00am.
Rate of Pay: Starting at 18.50 per hour (Based on Experience)
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities of Front Desk Agent:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Responsibilities of Night Auditor:
The night auditor works at the front desk of a hotel during the night. Some of their typical duties include:
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by handling customer requests and complaints and directing other employees or departments accordingly
- Ensuring that all end-of-day activities have been successfully executed
Job Types: Full-time, Part-time
Schedule: Every Weekend; Overnight Shifts
Pay: From $18.50 per hour
Work Location: In person
Salary : $19