What are the responsibilities and job description for the Customer Service Representative — Bilingual (English/Spanish) position at Ram Supply Company?
Overview
Join our dynamic team as a Bilingual Customer Service Representative, where your enthusiasm and multilingual skills will make a meaningful difference! In this energetic role, you will serve as the vital link between our organization and our diverse customer base, providing exceptional support in both English and Spanish. Your positive attitude and proactive approach will help resolve inquiries, enhance client satisfaction, and foster lasting relationships. This paid position offers an exciting opportunity to develop your communication skills while making a tangible impact every day.
Duties
- Respond promptly to customer inquiries via phone, email, and chat in both English and Spanish, ensuring clear and professional communication.
- Assist clients with account information, product details, billing questions, and service issues using effective call center techniques.
- Conduct data entry accurately into customer management systems while maintaining confidentiality and data integrity.
- Handle outbound calling campaigns to follow up on customer requests or promote additional services with a friendly, persuasive approach.
- Resolve customer problems efficiently by analyzing issues, offering solutions, and escalating complex cases when necessary.
- Maintain organized records of interactions, transactions, and follow-up actions to ensure seamless client communication.
- Demonstrate excellent phone etiquette and organizational skills to manage multiple tasks effectively in a fast-paced environment.
Skills
- Multilingual proficiency in English and Spanish with strong verbal and written communication skills.
- Previous experience in customer support or call center roles with a focus on client services.
- Proficiency in Microsoft Office applications such as Word, Excel, and Outlook for documentation and correspondence.
- Strong sales aptitude with the ability to upsell or cross-sell products naturally during interactions.
- Exceptional organizational skills with attention to detail for accurate data entry and record keeping.
- Technical proficiency with computer systems, including CRM platforms and telephony software.
- Excellent problem-solving abilities combined with patience and empathy to handle diverse customer needs effectively.
- Knowledge of phone etiquette, outbound calling strategies, cash handling (if applicable), and analysis skills for assessing customer issues.
- Experience in hospitality, restaurant, or food service customer support strongly preferred
Embark on a rewarding journey where your communication talents shine! We’re dedicated to supporting your growth in a vibrant environment that values your contributions every step of the way.
Pay: $21.44 - $24.60 per hour
Expected hours: 40.0 – 45.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21 - $25