What are the responsibilities and job description for the Sales Support Specialist position at RAM Mounts?
Founded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world’s most rugged industries, we serve motorcyclists, kayak fishers, delivery drivers, farmers, pilots, extreme sports enthusiasts, and others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market. Made right here in Seattle, we are proud to offer a lifetime warranty on most products.
Job Summary
At RAM Mounts USA, the Sales Process Coordinator is a key role in the Sales Operations team connecting our customers with products they need and working in an exciting US Manufacturing team on site with NPI where we make what we sell. Grow your Inside Sales CRM experience by focusing on order management and services for Fortune 500 companies. Our Sales Process Coordinator work as a team to enhance partner success and bolster customer relationships. Demand for RAM Mounts is at an all-time high, and we want to capitalize on new market opportunities by reducing order friction and inspiring partners to trust in our world-class quality and products.
Specific Duties
Skills and Qualifications
Benefits
Position Location: Onsite
A drug screening will also be required (THC or Marijuana not screened during pre-employment test).
Job Summary
At RAM Mounts USA, the Sales Process Coordinator is a key role in the Sales Operations team connecting our customers with products they need and working in an exciting US Manufacturing team on site with NPI where we make what we sell. Grow your Inside Sales CRM experience by focusing on order management and services for Fortune 500 companies. Our Sales Process Coordinator work as a team to enhance partner success and bolster customer relationships. Demand for RAM Mounts is at an all-time high, and we want to capitalize on new market opportunities by reducing order friction and inspiring partners to trust in our world-class quality and products.
Specific Duties
- CRM & ERP Management: Maintain high-integrity customer data to ensure accurate sales forecasting and pipeline visibility.
- Sales Data Analysis: Monitor account health and order patterns to provide actionable insights to the Account Management team.
- Revenue Optimization: Reduce "order-to-cash" friction and maximize product line implementation opportunities.
- Process Engineering: Drive operational improvements within our ISO:9001 Quality system to increase sales team capacity, velocity and outreach.
- Sales Documentation: Author and refine Standard Operating Procedures (SOPs) that standardize best practices across a global sales team.
- Priority Management: Systematically resolve high-volume support tickets by balancing customer urgency with long-term business value.
Skills and Qualifications
- Sales-Centric Mindset: Experience in a sales, account management, or sales operations environment where revenue goals were a primary focus.
- Analytical Proficiency: Ability to interpret complex Purchase Orders (POs) and identify discrepancies using a data-driven approach.
- Systems Expertise: High level of comfort navigating and auditing ERP and CRM systems to ensure forecast and customer resolution accuracy.
- Forecasting Skills: Experience collaborating with buyers to align production forecasts with customer demand.
- Strategic Communication: Superb verbal and written skills, expertly advocating for internal process improvements and reducing customer friction.
- Efficiency Driven: A production-oriented mindset focused on high-accuracy task management to lead reduction in time-to-resolution metrics.
- Tech Savvy: Advanced skills in web-based support ticketing and sales enablement tools.
- High school diploma required
- Work experience within just-in-time-delivery Original Equipment Manufacturing preferred
- Inside sales experience preferred
Benefits
- Employer paid Medical, Dental, Vision, and Life Insurance
- Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
- 401k with up to 4% employer match
- Additional paid parental leave beyond state/federal offerings
- Quarterly catered lunch events for all employees
- RAM Mounts product discounts
Position Location: Onsite
A drug screening will also be required (THC or Marijuana not screened during pre-employment test).
Salary : $25 - $30