Customer Operations Specialist

Since 1995, National Products Inc., the creator of RAM® Mounts, has been the leader in premium mounting solutions for high-vibration environments. Our products are trusted by the most demanding industries—from powersports and automotive enthusiasts to law enforcement, fleet managers, and off-road adventurers. We design and manufacture rugged, versatile mounts for phones, tablets, GPS units, cameras, radios, and more—keeping critical gear secure in any environment. Proudly Made in the USA, our products come with a lifetime warranty, delivering unmatched reliability and performance.

Duties and Responsibilities

• Manage inbound customer communications (calls and emails) using standardized response workflows to ensure prompt, consistent, and professional service delivery.
• Enter and update customer orders with a focus on accuracy and eliminating rework or duplication in the ordering system.
• Provide order status updates and shipping information through established communication protocols, reducing customer response.
• Maintain accurate customer records in the CRM with error-proofing practices to and reduce defects in reporting or follow-up.
• Process high-volume EDI orders across multiple platforms while ensuring adherence to standardized operating procedures that promote process stability and partner adherence.
• Support account management and sales teams by providing administrative coordination and support for value-added activities.
• Monitor the full order lifecycle with a continuous improvement mindset, proactively identifying root causes of delays or discrepancies.
• Participate in the process improvement initiatives (e.g., root-cause analysis, standard work development, ISO 9001 quality initiatives) to increase order accuracy, efficiency, and customer satisfaction.

Skills and Qualifications

• Clear verbal and written communication skills
• Able to work in fast-paced, self-directed environment
• Proficient computer skills including MS Office and CRM software
• Excellent telephone sales and service skills
• Highly organized and efficient and excellent time management skills
• Energetic with a self-starter mentality

Education and Qualifications

• High school diploma required
• Degree from a 2 or 4-year accredited university preferred
• Inside sales experience preferred

Salary Range: $25.00 - $30.00

Benefits

• Employer paid Medical, Dental, Vision, and Life Insurance
• Two weeks of PTO (up to three weeks with tenure) with seven paid holidays
• 401k with up to 4% employer match
• Additional paid parental leave beyond state/federal offerings
• Quarterly catered lunch events for all employees
• RAM Mounts product discounts

Position Status: Full Time

Position Location: On-Site

A drug screening will also be required (THC or Marijuana not screened during pre-employment test).