Front Desk Agent

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient service. This role requires a blend of hospitality management skills, customer service expertise, and the ability to handle various front desk operations.

Duties

• Greet guests upon arrival with a friendly demeanor and assist with check-in procedures.
• Manage reservations, including modifications and cancellations, using hotel management software.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Process payments and maintain accurate records of transactions.
• Conduct night audits as required, ensuring all financial transactions are balanced.
• Address guest complaints or issues promptly and professionally to ensure satisfaction.
• Maintain cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met efficiently.

Skills

• Strong customer service skills with a focus on guest relations and satisfaction.
• Experience in hospitality management or hotel management preferred.
• Familiarity with multi-line phone systems and excellent phone etiquette.
• Ability to communicate effectively in multiple languages; bilingual or multilingual candidates are highly desirable.
• Previous experience in front desk operations or resort environments is an advantage.
• Knowledge of night audit procedures is beneficial but not mandatory.
• Exceptional organizational skills and attention to detail in managing reservations and guest requests. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Type: Part-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $11 - $12