What are the responsibilities and job description for the Service Advisor position at Ralph Hayes Toyota?
Job Description
Automotive Service Advisor
Service Advisor job summary
Our busy new car dealership is in search of an additional Service Advisor to better serve our customers and to provide in-house warranty fulfillment on previous car sales. To ensure optimum customer service, we’re hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.
Service Advisor responsibilities
- Greet customers when they arrive at the parts and service center
- Consult with mechanics about necessary repairs and possible alternatives to expensive work
- Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
- Answer questions about service outcome (after consulting with mechanic if necessary)
- Advise customers about warranty protections and potential cost savings
- Help customers decide between trading in a car and fixing it through our shop
- Manage and oversee the service center’s workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
Service Advisor skills * High school diploma/GED required
- Extensive knowledge of automotive industry and parts
- Excellent communication and organizational skills
- Ability to communicate equally well with mechanics, customers and senior management
- Familiarity with Reynolds ERA Ignite preferred, but not required
Service Advisor benefits * 2 weeks paid vacation
- 5 Paid holidays per year
- 401K Retirement plan
- Medical insurance available
- Dental insurance available
- Vision insurance available
- Short and Long term disability plans available
- 5 Day work weeks
- Employee pricing for Car purchases and service repairs
Job Type: Full-time
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Shift:
- Day shift
Work Days:
- Rotating weekends
Education:
- High school or equivalent (Required)
Experience:
- Automotive Service Advisor: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $45,000 - $65,000