Concessions Coordinator

The Ralph Engelstad Arena is seeking to hire a Concessions Coordinator. This position assists in the daily operation and execution of concession services at Ralph Engelstad Arena. Working closely with the Director of Concessions and Concessions Manager, this full-time onsite position provides operational support for University of North Dakota (UND) hockey games, UND basketball and volleyball games, concerts, and special events.

The Concessions Coordinator serves as a floor lead during events, helping oversee concession staff, maintain cleanliness standards, support inventory operations, and ensure efficient guest service throughout the venue. This role is ideal for an organized, hands-on team member who thrives in a fast-paced event environment.

·       Assist the Director of Concessions and Concessions Manager with daily operational needs.

·       Serve as a floor lead during games, concerts, and special events.

·       Support concession stand setup, breakdown, and operational readiness.

·       Monitor concession areas during events to ensure cleanliness, organization, and efficient service.

·       Assist with supervision and support of part-time and event staff.

·       Help train new employees on concession procedures and guest service expectations.

·       Assist with weekly truck deliveries and unloading of inventory shipments as needed.

·       Organize and stock concession stands, storage rooms, and portable locations.

·       Stock and maintain all building vending machines. 

·       Maintain cleanliness and sanitation standards throughout concession areas.

·       Assist with inventory counts, product rotation, and restocking procedures.

·       Support cash handling procedures and POS system operations as needed.

·       Respond to operational issues during events and communicate effectively with leadership.

·       Help ensure compliance with food safety and sanitation guidelines.

·       Maintain fountain drink and beer systems. 

·       Proven leadership and teamwork experience. 

·       Excellent problem solving, decision making, and effective communication skills both orally and in writing.

·       Excellent organization skills, attention to detail, and accuracy.

·       Knowledge of food safety standards and applicable health regulations. 

·       Experience working with point-of-sale systems. 

·       Completion of ServSafe training within 90 days of hire; renewal of training as they expire.

·       High School Diploma or GED. 

·       Minimum of 1 year of concessions, food service, hospitality, or event operations management experience related to the responsibilities specified above preferred.

·       Experience in sports and entertainment venues, arenas, stadiums, or large-scale event facilities strongly preferred. 

·       Full-time onsite position based at Ralph Engelstad Arena.

·       Periods of sitting at a desk and working on a computer.

·       Periods of standing and/or walking.

·       Must be able to lift up to 50 pounds and push carts up to 300 pounds at times. 

·       Fast-paced event venue environment with varying schedules based on the event calendar. 

·       Must be able to work during events, including nights and weekends.

·       Opportunity to gain hands-on experience at a world class facility supporting Division I collegiate sports.

·       Live in a community that is 9.3% more affordable than the average U.S. community. For more information on living in Grand Forks: https://grandforksiscooler.com/ 

·       Be a part of a team focused on delivering exceptional guest experiences.

·       Health, vision, and dental insurance, including FSA/HSA contributions.

·       Vacation, sick leave, and paid holidays.

·       Unlimited employee referral bonuses.

·       403b/retirement matching.

·       Life Insurance, Short-term and Long-term disability offered at no cost to employee.

·       Discount classes at University of North Dakota for employee, spouse, & dependents.

·       Choice Fitness/YMCA membership & Sioux Shop discount.

·       $42,000-$48,000 base salary depending on qualifications.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.  This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

To apply, please email your resume and cover letter to Erika Thorson, the Human Resource and Recruiting Coordinator, at erikat@theralph.com.