What are the responsibilities and job description for the BDC Customer Service Representative - Acura Service position at Rallye Motor Company?
The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our Acura Service Business Development Center (BDC) at our Acura store located in Roslyn. If you are someone with full time availability and outstanding customer relations and follow up skills and looking for a company that encourages growth, development and opportunities for advancement, we encourage to you to apply! The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base and become a part of a great team.
Responsibilities for this position include, but are not limited to:
- Supplementing the service team by answering client inquiries in a timely, effective manner.
- Scheduling service appointments and logging appointments in E-leads. Taking note of any special client requests.
- Field phone and internet inquiries.
- Update clients on the progress of their vehicle repairs and other service related processes.
- Work closely with service advisors.
- Conducting follow-up calls.
The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye!
PAY RATE: $45,000 to $65,000 ($20-$22 per hour plus commission)
- Must have experience working in a phone sales or customer service. Preferably in a call center environment. Prior BDC experience with an automotive dealership is desired.
- Outstanding phone presence, able to effectively field a high volume of both inbound and outbound phone calls
- Trainable in various computer systems
- Excellent verbal/written communication and organization skills
- Outgoing and patient personality with outstanding customer relations ability
- Professional personal appearance
- Must be available to work weekends.
- Great benefits package including medical, dental and vision coverage for employee & family!
- Company paid life insurance and optional additional coverage.
- Voluntary short term and long term disability available.
- Additional voluntary benefits including Aflac and LegalShield!
- Paid time off!
- Paid holidays!
- 401K plan.
- Employee Assistance Program.
Salary : $45,000 - $65,000