IT Server Administrator II

PRIMARY OBJECTIVE OF POSITION

Responsible for the daily administration and overall health of the enterprise server infrastructure and associated applications. Responsible for physical and virtual server design; ensuring that it meets business needs and adheres to business continuity requirements.

ESSENTIAL JOB FUNCTIONS

• Analyze hardware, virtualization, operating system, storage, and application logs and quickly remediate any issues.
• Manage environment health and performance metrics in real-time and utilize proper judgment to resolve performance issues to ensure system health.
• Ensure all system usage and performance metrics are properly logged and available for analysis.
• Meet service level expectations through timely troubleshooting and resolution of reported issues.
• Perform user account management.
• Manage and maintain hardware and operating system lifecycle performing hardware and OS upgrades and updates to ensure performance and security requirements are maintained.
• Manage server infrastructure including all physical and virtual servers, and appliances.
• Manage Domain Controllers, Active Directory organizational units, and group polices.
• Perform regular system audits and analysis to determine performance trends, compute capacity, and compliance improvements.
• Review system security audit reports developing and implementing an approved remediation plan that addresses all violations and/or vulnerabilities.
• Manage Microsoft DNS, DHCP, SQL, Print, and File servers.  
• Implement and manage deployment schedules for new operating systems and applications, including patches, backups and updates.
• Develop standard operating plans and procedures for the security, maintenance, installation and deployment of all managed systems. Provide training and instruction to other team members on how to implement these operating plans and procedures.
• Create and maintain infrastructure design documentation.
• Provide status reports to manager.
• Maintain environment inventory including all managed hardware, operation system, and application licensing.
• Provide Tier 2 infrastructure support to I.T. ServiceDesk.
• Monitor hardware and software licensing usage and report usage trends, concerns, and violations.
• Maintain compliance with business continuity plan thru backups, proper testing, and regularly review reporting concerns or discrepancies to supervisor.
• Maintain knowledge thru self-study and other approved training opportunities.
• Participate in departmental on call schedule and maintenance window schedules.
• Follow proper change management procedures for all system changes.
• All other duties as assigned.

RELATIONSHIPS AND CONTACTS

Supervise Approximately: None

Reports to:  I.T. – Infrastructure Manager

Contacts: Frequent contact with other employees, departments, and outside vendors.  Some contact with members.

EDUCATION

• Bachelor’s degree from an accredited college or university in information technology or related field.
• Equivalent I.T. experience, in lieu of degree may be considered.

EXPERIENCE

• Five (5) years in Information Tech Support must include a minimum of 3 years Microsoft Windows Server infrastructure management and administration.
• Must possess and maintain, or be able to obtain within 180 days of employment, the following certifications: CompTIA Security and CompTIA Server
• Must have thorough understanding of current Microsoft Server Operating systems, Active Directory, Group Policy, NTFS, DNS, DHCP, PowerShell, Enterprise Storage and Backup Solutions, Hyper-V, and VMware.
• Preferred experience with Pure Storage, Veeam, SolarWinds, Azure, M365, Microsoft Entra ID, VDI, and load balancers
• Preferred experience working in a financial institution environment.

PHYSICAL REQUIREMENTS

• Position involves wrist/hand manipulation; good visual acuity for detail work; ability to bend stoop on a regular basis; reach overhead and lift up to 50 pounds.
• Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents.
• Must possess a valid Texas driver’s license, means of transportation, and be able to travel independently.

MENTAL REQUIREMENTS

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must have a strong ability to read and carry out various written instructions and follow oral instructions.
• Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

EQUIPMENT REQUIRMENTS

• PC’s and printers, telecommunications equipment, calculator, fax and copy machine.  Working knowledge of Microsoft Office applications. 

I acknowledge that I have received, read, and understand this Job Description.  I agree to perform to the best of my abilities the functions and duties described herein, with or without reasonable accommodation.  I understand that this Job Description does not constitute an employment contract or alter my "at-will" employment status.  I further understand that the duties and responsibilities described in this Job Description are subject to change or modification, as determined by management, and that I am responsible for performing any job duties, or other tasks, and responsibilities that may be assigned, and/or directed by management.