What are the responsibilities and job description for the Client Success/Case Manager - Women's Campus(The Garden) position at Raleigh Rescue Mission?
Schedule: M-F between the hours of 7am - 6pm * Full-Time non-exempt
Must work 1 weekend(Sat & Sun) every 4 weeks.
The Client Success/Case Manager —-must be a servant-leader that is committed to working with clients to create a success plan so they can become self-sustaining.
Please review our “New life Plan” at www.raleighrescue.org.
Essential Job Functions
- Complete the initial assessment conversations to understand client situation and perform initial goal setting.
- Lead onboarding process for new clients.
- Work with client and CSM team to create and update their Client Success Plan with clear goals and target dates.
- Meet with each client weekly to develop and follow-up on specific goals towards progression of their Client Success Plan.
- Connect clients to internal and external resources to aid in achieving their goals.
- Check-in briefly with all assigned clients daily.
- Provide immediate feedback to clients to recognize positive behavior and/or to address behavior that does not align to the expectations.
- Encourage and engage clients with a Christ-centered approach by following the CARE model.
- Recognize and plan for potential obstacles for clients.
- Independently execute tasks, proactively identifying and solving client issues, and escalating when appropriate.
- Build a pipeline and recruit new clients.
We are “Changing the World for Good” one person at a time.
Raleigh Rescue Mission Statement: Living out the love of Jesus Christ, we equip individuals experiencing homelessness to live into their unique purpose.
Pay: From $25.80 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Why would you be the right person to join our Raleigh Rescue Mission team and work with our clients?
Experience:
- case/client management: 1 year (Required)
License/Certification:
- Driver License (Required)
Ability to Commute:
- Raleigh, NC 27601 (Required)
Work Location: In person
Salary : $26