What are the responsibilities and job description for the FT Patient Service Associate - Durham position at Raleigh Neurology Associates?
Over the past four decades, Raleigh Neurology Associates, PA, has grown to be one of the largest and most respected neurology practices in the nation. We’re proud to provide comprehensive neurological treatment and care for over 250,000 people in the Triangle area.
Backed by expertise and supported by state-of-the-art facilities, our dedicated providers are highly qualified and specially trained to diagnose and treat a wide range of neurological disorders.
While our large size gives us the opportunity to offer highly skilled specialists in many different neurological areas, we have never wavered from our mission: Patient-focused, quality-driven care. We maintain the same personal patient/physician relationships upon which our practice was founded.
Position
The Patient Service Associate in our Durham location checks the patient in for their appointment and completes the patient appointment by setting up future appointments and scheduling tests as ordered by the Provider. The employee must have knowledge of medical terminology, medical scheduling, insurance verification and excellent customer service skills.
Essential Job Functions
- Collect and accurately record patient demographics including insurance
- Collect and post co-pays
- Assist patients in completing HIPAA forms and other paperwork
- Assist patients with check-in/out
- Schedule follow-up appointments and testing
- Send orders for Pre-Authorization within the EMR system
- Make referrals as needed
- Return/make calls to patients to schedule appointments
- Work waiting lists
- Work Scheduling pool and assist with team member pools
- Verify insurance eligibility
- Obtain required authorizations for office visits
- Drop paperwork and other scanned documents into the EMR
- Answer messages via the EMR
- Knowledge and use of Patient Portal
Requirements
- Minimum 1 year experience in a medical office
- Insurance Verification Experience
- Scheduling Experience
- Excellent Customer Service Skills
- EMR Experience
Other Skills/Abilities
- Perform well in fast-paced environment
- Team oriented
- Ability to Multi-task
- Excellent flexibility and time management
- Sensitivity to patient concerns
- Excellent proficiency with computer systems
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person