Call Center Representative

Call Center Representative – Dermatology
Cary, NC | In-Office

Help create a positive patient experience from the very first call.

Raleigh Medical Group is seeking a professional and customer-focused Call Center Representative to support our Dermatology practice. This role serves as the first point of contact for patients by managing incoming calls, coordinating appointment scheduling, processing patient requests, and supporting communication between patients and clinical teams.

The Call Center Representative plays an important role in delivering exceptional customer service while helping maintain efficient daily operations in a fast-paced specialty practice environment.

Responsibilities

• Answers and directs incoming telephone calls in a professional and courteous manner
• Schedules, reschedules, and cancels patient appointments accurately and efficiently
• Returns patient calls and routes messages appropriately
• Processes incoming patient requests through the patient portal and website
• Enters and updates patient demographic and insurance information while ensuring accuracy and completeness
• Submits new patient requests to the appropriate provider through the electronic health record (EHR) system
• Verifies insurance eligibility for same-day appointments when applicable
• Processes appointment cancellation line messages and updates schedules accordingly
• Collaborates with clinical and administrative teams to support coordinated patient care
• Participates in departmental meetings, training activities, and customer service initiatives
• Assists with front office support duties as needed, including patient check-in, registration, and collection of copays
• Performs additional duties as assigned

Qualifications

Required:

•     High School diploma or equivalent

• Strong customer service and communication skills
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer proficiency and ability to learn practice management systems

Preferred:
 

• Previous medical office, call center, scheduling, or customer service experience preferred
• Experience utilizing electronic health record (EHR) systems preferred
• Knowledge of medical terminology preferred

Why Join Raleigh Medical Group?

• Meaningful work supporting patient-centered care
• Collaborative and team-oriented work environment
• Opportunity to grow within a respected multi-specialty medical practice
• Stable weekday schedule with no overnight shifts

We Offer Our Valued Employees

• Group Health, Dental, and Vision coverage
•  FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with employer matching
• Company-paid Life, Short-Term & Long-Term Disability
• Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

Salary : $18 - $18