Property Manager II

About Company:

The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you! Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority!

JOB SUMMARY

Manages one or more public housing and/or affordable market rate communities including planning, budgeting, marketing, and fiscal management.  Work involves: managing assigned apartments; collecting rent payments and fees; auditing resident files; informing residents of Raleigh Housing Authority’s policies and procedures, lease agreements, and proper use and care of units; inspecting units and equipment for maintenance and condition standards; reviewing interim and annual rent renewals; coordinating and representing the Housing Authority in court cases; overseeing and participating in interviews of residents to gather information regarding changes in income, employment status, family composition, allowable deductions, verifying that information, and determining the continued eligibility of residents; admitting new applicants, transferring current residents, and counseling residents on social matters;  and supervising/directing assigned staff, if applicable. 

Essential Functions 

• Manages the overall occupancy of residents at one or more properties.
• Plans, organizes, and assigns various work activities.
• Participates in the collection of rent and other charges due.
• Informs residents of the proper use and care of units and common areas.
• Informs residents of policies of the Housing Authority.
• Walks and inspects property and grounds on a daily basis.
• Inspects units, grounds, and equipment for maintenance and condition standards.
• Receives and submits reasonable accommodations requests on behalf of residents/applicants.
• Conducts annual housekeeping inspections.
• Audits residents’ files periodically; oversees and participates in reviews and verification of information; notifies supervisor of any discrepancies; and meets with residents and supervisor to discuss and resolve discrepancies as necessary.
• Counsels and advises residents on how to resolve disputes in the community; seeks assistance regarding unusual problems.
• Enforces the Housing Authority’s lease agreement.
• Processes paperwork and represents Raleigh Housing Authority (RHA) during court proceedings.
• Utilizes the Enterprise Income Verification (EIV) system to monitor and verify resident data; calculates resident’s rent based on income and allowable deductions; enters information into computer database; and notifies resident of any rent changes, charges, or credits due.
• Analyzes rents and fees for potential increases, if applicable.
• Schedules lease renewals of units; executes the lease agreement and all required forms.
• Arranges for transfers of residents to other apartments as required due to changes in family composition, work requirements, and medical reasons.
• Coordinates and supervises annual re-examination; reviews and completes interim rent changes as reported.
• Processes final statements of vacated accounts.
• Prepares and submits monthly reports as required.
• Maintains accurate and complete files on active and inactive residents.
• Supervises, trains, and motivates assigned staff; evaluates the performance of staff, including the completion of annual performance appraisals.
• Utilizes selection and retention strategies to maintain 100% occupancy level.
• Participates in the preparation of the annual operating budgets; works to maintain budgetary guidelines.
• Prepares and distributes notices and newsletters.
• Complies with related federal, state, and organizational policies, procedures, and regulations.
• Maintains awareness of local market conditions and trends, if applicable.
• Performs administrative tasks such as answering phones, filing, and responding to mail/emails.
• Performs related duties as required.

 Education and Experience

Bachelor’s degree with major coursework in business administration, public administration, or property management, or an equivalent combination of experience and training which provides the required skills, knowledge and abilities to perform this job. Experience in property management, ideally in a public housing authority, is preferred. 

Certification, License, and Special Requirements:   

• Valid North Carolina (NC) driver’s license.
• Background and Drug Test
• Low-Income Housing Tax Credit Certification (LIHTC)

Knowledge, Skills, and Abilities

• Knowledge of related federal, state, and organizational policies, procedures, and regulations.
• Knowledge of office procedures.
• Knowledge of policies and regulations related to conventional and/or market rate properties.
• Knowledge of planning and directing property management activities.
• Knowledge of computer operations and software, automated equipment, and other office machines.
• Knowledge of all policies relating to Fair Housing.
• Skill in delivering customer service.
• Skill in negotiating.
• Skill in managing.
• Skills in organizing and planning.
• Ability to plan, assign, and direct the work of employees in collecting rents and providing services to residents.
• Ability to establish and maintain effective working relationships with other employees, residents, human services agencies, and the general public.
• Ability to respect and maintain confidentiality.
• Ability to perform in a busy, changing, multi-tasking work environment.
• Ability to manage time effectively.
• Ability to respect and maintain confidentiality.
• Ability to exercise initiative.
• Ability to communicate tactfully and courteously. 

Physical Demands:    

The work is sedentary work and requires exerting up to 10 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: manual dexterity, handling, hearing, mental acuity, reaching, speaking, talking, visual acuity in preparing/analyzing data/transcribe/using computer terminal/conducting extensive reading, visual acuity in operating motor vehicles, and walking.

Working Conditions:   

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Works overtime as required