Communication Specialist II

Raleigh General Hospital

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Raleigh General Hospital is a 300 bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in our emergency room. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

Where We Are:

Beckley is an ideal place to live and boasts many scenic, cultural, and recreational opportunities. From restaurants and breweries to art galleries and unique attractions, Beckley is an outdoor playground with something for all tastes.

Why Choose Us:

· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

· Competitive Paid Time Off / Extended Illness Bank package for full-time employees

· Employee Assistance Program – mental, physical, and financial wellness assistance

· Educational assistance and tuition assistance for qualified applicants

· Professional development opportunities and CE assistance

· And much more…

JOB SUMMARY
Assists in optimum operation of the Region 1 Medical Command Center by establishing linkages and subsequently relaying all appropriate information to patient care participants.
Participates in training of Regional EMS personnel.
Reports to: Director of Trauma and Support Services

ESSENTIAL FUNCTIONS
Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing
documents and correspondence, photocopying, scanning, and faxing.
Greets visitors and communicates with patients and providers.
Places, answers, and directs phone calls and distributes messages.
Organizes, coordinates, and schedules meetings and appointments.
Keeps office area neat and tidy and monitors and orders office supplies.
Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
Coordinates work flow and complies records of office activities.
Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash.
Maintains medical command center records
Maintains knowledge of policies, procedures, and protocols for optimal operations of medical command.
Participates in teaching and continuing education for professional development.

JOB REQUIREMENTS
Minimum Education
High school diploma or equivalent Required
Basic Trauma Life Support (ACEP) preferred.
PHTLS - to be obtained within 90 days
PALS/PEEP - to be obtained within 90 days
Provider certification in Advanced Cardiac Life Support (AHA) - to be obtained within 90 days
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Successful completion of 12-week module WV EMT-Paramedic Program and current certification.
Minimum Work Experience
ACLS and BTLS instructor status is desired. Minimum of two years of recent paramedic-level field experience. Must complete a designated training program on the use of specific communication equipment and techniques used by medical command center. Past experience in Medical Communications preferred.

EEOC Statement:

Raleigh General Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.