What are the responsibilities and job description for the Senior Technical Program Manager position at RAKS Group LLC?
We re looking for a Senior Technical Program Manager to lead and scale high visibility client onboarding programs at Fiserv. You ll bridge engineering, product, professional services, account teams and our clients to deliver predictable, secure, and fast time to value for new integrations and migrations. What you ll do Lead end to end technical onboarding programs for strategic clients: define scope, milestones, success criteria and acceptance for each engagement. Build and run repeatable onboarding frameworks, playbooks, templates and automation to reduce cycle time and operational effort. Manage technical integration projects (APIs, data migrations, connectors, batch/real time flows) including architecture handoffs, environment provisioning, and release coordination. Serve as the senior client facing program lead: run kickoff, status reviews, steering committees and executive communications; set expectations and escalate proactively. Coordinate cross functional delivery across engineering, product, security, compliance, QA, operations, professional services and third party vendors. Identify, track and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows). Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success. Measure and improve onboarding outcomes: time to value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT) and operational cost. Mentor and enable implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput. Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements. What we expect you to bring
Required
7 years of program or project management experience with at least 3 years leading technical, client facing onboarding or implementation programs. Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams. Strong client facing skills with the ability to present to senior executives, set expectations and drive decisions.
Technical fluency:
cloud architectures (AWS/Azure/Google Cloud Platform), REST APIs, authentication/authorization patterns, data mapping/transformation concepts and CI/CD. Proven experience managing multi party dependencies (internal teams, vendors, client IT) and negotiating trade offs under time pressure. Experience with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and with program artifacts (roadmaps, RAID logs, decision logs). Excellent written and verbal communication, organization and stakeholder management skills. Preferred Bachelor s degree in Computer Science, Engineering, Information Systems or equivalent experience. Experience in regulated industries (financial services, payments, healthcare) and familiarity with compliance reviews (PCI, SOC, KYC/AML). Prior experience building onboarding playbooks, automation for provisioning or data validation tools. Certifications such as PMP, SAFe, Certified ScrumMaster. Core competencies Client empathy and service orientation prioritize client success while protecting product integrity and delivery timelines. Strategic delivery mindset align onboarding plans to business outcomes and customer value. Influence without authority build consensus across distributed teams and external stakeholders. Risk based decision making surface trade offs early and lead pragmatic mitigations. Continuous improvement use metrics and feedback loops to scale and standardize repeatable processes.