What are the responsibilities and job description for the Employee Relations Director position at Raising Cane's?
Company Description
At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard, Have Fun, philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the team and Raise the Bar!
Job Description
The Employee Relations Director leads the Crew Relations function for a designated division. The role directs a team responsible for Crew investigations and advises leadership on complex, high-intensity Crew situations. This role supports leaders across the division by ensuring consistent, compliant, and effective Crew Relations practices and by overseeing comprehensive investigative support for Crew matters across the company.
Your Impact and Responsibilities:
- Lead and develop a team of field-based Crew Relations Leaders who manage investigations and Crew-related matters
- Represent the division in crisis-oriented Crew matters and ensure execution of post-crisis action steps in partnership with Crew Relations and key functional leaders
- Manage performance management practices for the division, including salaried leader performance management and senior leader disciplinary actions
- Partner with Crew Safety and senior leadership on Crew-related incidents, ensuring alignment and timely communication
- Serve as the subject matter expert on federal, state, and local employment laws and regulatory requirements
- Identify divisional trends and trouble spots and oversee targeted action plans
- Maintain reporting to identify trends and recommend updates to Crew training, communication, programs, policies, and practices
- Direct the end-to-end fact-finding process for all Crew-related matters to ensure timely, accurate, and risk-reducing resolution
- Review and guide resolution of high-risk cases including discrimination, harassment, wage and hour issues, retaliation, and leader-related concerns
- Support the preparation and review of Performance Improvement Plans (PIP)
Travel Requirements:
- Up to 5%
Qualifications
- 7-10 years of direct experience providing employee relations investigation support in a large-scale, growth focused restaurant, customer, or retail organization
- 3 years of HR Leadership experience supporting large hourly non-exempt populations
- Bachelor's degree in HR or a related field
- Proven ability to influence, lead teams, and coach at all levels
- Ability to manage confidential information with strict discretion and timeliness
- Exceptional interpersonal skills with strong written and verbal communication
- Detail-oriented, self-driven, and able to manage multiple, shifting priorities
- Proven ability to influence, lead teams, and coach at all levels
- Advanced proficiency in Microsoft Access, Excel, PowerPoint, Outlook, and Word
Preferred Qualifications:
- SHRM certification, PHR, or SPHR
Additional Information
All your information will be kept confidential according to EEO guidelines.
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