Front Desk Clerk (Hampton Inn-Georgetown)

JOB DESCRIPTION

The Hampton Inn Georgetown is a 76-room property centrally located in the heart of the Georgetown Kentucky. We are currently seeking Front Desk Staff to join our ever-growing team!

The Hampton Inn in Georgetown, KY is seeking a dependable and professional Front Desk Clerk to join our guest services team. This position is responsible for creating a welcoming experience for every guest from check-in to check-out, handling reservations, and maintaining accurate guest records.

The front desk is the heart of the hotel — the right candidate must stay calm under pressure, handle multiple tasks at once, and maintain a friendly, professional attitude at all times.

Work Experience:

• Previous hotel front desk or customer service experience preferred but not required.
• Must be reliable, professional, and able to work independently.
• Strong communication and problem-solving skills required.
• Must be able to handle busy or stressful situations while maintaining a positive attitude.
• Must be available to work weekends and holidays as scheduled.
• Basic computer skills and familiarity with Microsoft Office or hotel systems preferred.
• Must maintain a clean, neat, and professional appearance at all times.

Position Summary/Key Responsibilities:

• Greet all guests promptly and professionally upon arrival.
• Check guests in and out efficiently while verifying payment methods and identification.
• Manage reservations, cancellations, and room assignments using the property management system.
• Answer phone calls, assist with guest inquiries, and communicate messages accurately.
• Handle cash, credit card transactions, and daily deposits responsibly.
• Monitor lobby activity and report any suspicious behavior or maintenance issues.
• Maintain cleanliness and organization of the front desk, lobby, and work areas.
• Provide accurate information about hotel amenities, local attractions, and directions.
• Handle guest complaints calmly and professionally, resolving issues or escalating when necessary.
• Work cooperatively with housekeeping, maintenance, and management to ensure smooth daily operations.

What We Offer:

• Competitive hourly pay based on experience
• Flexible scheduling and supportive management team
• Opportunity to work with a trusted, well-known brand
• Advancement opportunities for dedicated team members

If you are dependable, organized, and take pride in providing excellent service, we’d love to have you on our team at Hampton Inn Georgetown, KY.