What are the responsibilities and job description for the Gallery Host position at Rainmaker Hospitality?
Position Summary
The Gallery Host is the face of Hyatt Place and plays a key role in creating an effortless, welcoming, and memorable guest experience. This position combines front desk duties, food & beverage service, and general guest support. Gallery Hosts uphold Hyatt brand standards, provide genuine hospitality, and ensure smooth day-to-day hotel operations.
Essential Duties & Responsibilities
Guest Service & Front Desk
We at Rainmaker Hospitality believe Hospitality is more than service-it is the art of creating meaningful experiences. We believe in leading with integrity, operating with excellence, and treating every guest and team member with genuine care. We believe in building hotels that serve their communities, empower their employees, and deliver exceptional value to our partners. Through consistency, accountability, and commitment to improvement, we strive to create environment where people fell welcomed, respected, and inspired. Come be part of a great team and let's MAKE IT RAIN!!!
The Gallery Host is the face of Hyatt Place and plays a key role in creating an effortless, welcoming, and memorable guest experience. This position combines front desk duties, food & beverage service, and general guest support. Gallery Hosts uphold Hyatt brand standards, provide genuine hospitality, and ensure smooth day-to-day hotel operations.
Essential Duties & Responsibilities
Guest Service & Front Desk
- Warmly greet guests, provide check-in/check-out services, and ensure all brand standards are followed.
- Answer guest inquiries in person, by phone, and through digital channels.
- Assist with room assignments, room keys, payment authorization, and necessary documentation.
- Resolve guest concerns promptly and professionally; escalate issues when needed.
- Promote World of Hyatt membership and accurately enter member information.
- Prepare and serve food & beverage items including Gallery Market, and evening offerings.
- Maintain cleanliness including stocking the market area and Gallery Café.
- Ensure proper food safety, handling, and sanitation procedures.
- Restock supplies, check inventory levels, and communicate needs to management.
- Maintain a clean, organized, and welcoming lobby/gallery environment.
- Assist with light housekeeping tasks when required to support the team.
- Follow all safety, security, and emergency procedures.
- Complete shift duties such as balancing cash banks, preparing shift reports, and securing the workspace.
- Collaborate closely with Housekeeping, Maintenance, and Management to ensure smooth operations.
- Communicate guest preferences, issues, or feedback to leadership.
- Assist in training new team members as needed.
- High school diploma or equivalent required.
- Prior customer service or hospitality experience preferred.
- Strong communication and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency: experience with hotel PMS(Opera Cloud) is a plus.
- Must be able to work variable shifts—including evenings, weekends, and holidays.
- Stand for extended periods.
- Lift, push, and pull up to 30 pounds.
- Move safely around the hotel (including bending, reaching, and walking).
- Friendly, team-oriented environment with a focus on service.
- May require working alone during certain shifts (e.g., 3rd shift).
- Hospitality-driven mindset
- Professional communication
- Reliability & accountability
- Attention to detail
- Problem-solving
- Guest-focused service
- Competitive wages for full and part time opportunities
- Dental and Vision for employee paid for by employer
- Paid Time off
- Hotel Discounts
- Opportunity to advance within the Company
- Low-cost Medical Insurance Available for employee
We at Rainmaker Hospitality believe Hospitality is more than service-it is the art of creating meaningful experiences. We believe in leading with integrity, operating with excellence, and treating every guest and team member with genuine care. We believe in building hotels that serve their communities, empower their employees, and deliver exceptional value to our partners. Through consistency, accountability, and commitment to improvement, we strive to create environment where people fell welcomed, respected, and inspired. Come be part of a great team and let's MAKE IT RAIN!!!