What are the responsibilities and job description for the Front Desk Associate - Home2 Suites Frankfort, KY position at Rainmaker Hospitality?
Front Desk Agent
Job Summary
We are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a positive guest experience by providing outstanding service during check-in, check-out, and throughout each guest's stay.
The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced hospitality environment. If you enjoy helping people and thrive in a customer service role, we encourage you to apply.
Benefits
Job Summary
We are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a positive guest experience by providing outstanding service during check-in, check-out, and throughout each guest's stay.
The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced hospitality environment. If you enjoy helping people and thrive in a customer service role, we encourage you to apply.
Benefits
- Paid Holidays (Full-Time Employees)
- Paid Time Off (PTO)
- Nationwide Employee Hotel Stay Discounts
- Medical, Dental, Vision, and Life Insurance
- Welcome guests and provide exceptional customer service
- Process guest check-ins and check-outs efficiently
- Handle reservations, room assignments, and payment transactions
- Respond promptly to guest inquiries, requests, and concerns
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Maintain accurate guest records and reservation information
- Answer phone calls and assist with general hotel information
- Follow hotel policies and procedures to ensure a smooth operation
- High school diploma or equivalent required
- Previous customer service or hotel experience preferred
- Basic computer skills and ability to learn hotel management software
- Strong communication and interpersonal skills
- Ability to remain professional and courteous when handling challenging situations
- Excellent attention to detail and organizational skills
- Ability to follow instructions and work independently or as part of a team
- Must be able to stand for extended periods and work flexible schedules, including weekends and holidays
- Hospitality or hotel front desk experience
- Cash handling and payment processing experience
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict-resolution skills