Volunteer Coordinator

Company Description Rainier Valley Food Bank began in 1991 as a volunteer-led neighborhood pantry serving about 50 families per week and has grown into a vital community resource in Southeast Seattle. Renamed in 2009 to reflect its neighborhood focus, the organization now operates with professional leadership and a strong volunteer base. Its mission is to nourish with great food, empower with knowledge, and serve with compassion. Through five core programs—On-Site Distribution, Home Delivery, To-Go Food Bags, Backpack Program, and 360 Support—the food bank serves roughly 23,000 people every month. Rainier Valley Food Bank believes access to nutritious, culturally appropriate food is a human right and works toward a hunger-free Rainier Valley.

ROLE AND RESPONSIBILITIES:

The Volunteer Coordinator is responsible for all aspects of the Rainier Valley Food Bank’s volunteer program including recruitment, training, retention, and appreciation of volunteers; effectiveness and efficiency of volunteer management; and serving as an ambassador for the organization. This full-time position reports to the Development Director. The position provides an opportunity to become deeply involved in the food justice community, while working with a growing nonprofit.  This position will work Monday - Friday, with some Saturday and evening work as required. 

REQUIRED SKILLS AND QUALIFICATIONS:

Volunteer Program Coordination

• Scheduling volunteers for all RVFB programs.
• Manage volunteer hours tracking and reporting including Community Service ho
• Schedule group volunteers and maintain relationships.
• Work closely with staff to periodically assess needs for volunteer expertise and level of volunteer staffing needed.
• Staff volunteers for fundraising and special events in collaboration with the development team, including assessing volunteer requirements, recruiting and managing event volunteers.
• Manage all communication with volunteers on and offline.
• Manage volunteer management software.
• In collaboration with the Development team, create volunteer recruitment appeals.
• In collaboration with the Development team, create and produce volunteer appreciation events and campaigns.
• Work with Development team to turn donors into volunteers and volunteers into donors.

Volunteer Recruitment and Community Outreach            

• Develop and execute volunteer recruitment plan, including the identification of strategies for recruitment, communication channels and recruitment tools.
• Conduct outreach to individuals, community-based organizations and groups, colleges/universities, and corporations to fill needed volunteer roles and create community support. 
• Plan and execute volunteer appreciation and recognition activities.

Design and Manage Onboarding for New Volunteers

• Review applications, conduct background checks as needed for volunteers.
• Assess interests/skills of volunteers and match with appropriate activities.
• Develop and conduct orientation and trainings for volunteers to build competencies needed for their assigned role.
• Manage orientation training guidelines for new volunteers in partnership with program staff.

REQUIRED SKILLS AND QUALIFICATIONS:

• At least two years of experience managing volunteers, community organizing, or equivalent
• Demonstrated ability to work in a fast-paced environment with multi-faceted demands, deadlines, and changing priorities.
• Outstanding relationship-building skills and the ability to respond quickly and compassionately to volunteers, community contacts, donors, clients, and others.
• Self-starter, detail-oriented, and highly organized.
• Professional customer service skills: listening, empathy, open-mindedness, and de-escalation skills.
• Excellent written, oral, and interpersonal communication skills demonstrating clarity and on-target messaging for a variety of audiences.
• Strong understanding of volunteer management and motivation.
• Commitment to problem solving, continuous improvement, and professional growth.
• High level of computer literacy, including Microsoft Office and CRM database software.
• High school education or GED required.
• Experience working with communities of color & a broad understanding of systemic oppressions.
• Passion for food and social justice, and the mission of Rainier Valley Food Bank.

DESIRED SKILLS AND QUALIFICATIONS

• Experience with Volunteer Hub.
• Experience working in or alongside fundraising and/or communications.
• Supervisory experience.

PHYSICAL DEMAND

• Must be able to lift and move items weighing 20 pounds. 
• Occasionally requires standing, walking, bending, stooping, reaching, and kneeling.

Additional Notes:

This is a hybrid role, consisting of at least four-days working on site at the food bank in the Rainier Beach neighborhood of South Seattle.