What are the responsibilities and job description for the Tech Support Engineer I position at Rainfall Ventures?
About The Role
Curri is seeking a Tech Support Engineer I to serve as the dedicated on-site IT presence at the company's Ventura, CA headquarters. Right now, HQ employees depend on remote IT support for the day-to-day issues that really need someone in the room -- conference room fires, network gremlins, hardware swaps, and everything in between. In this role, you will be that person: the one employees count on when something breaks, and the one who makes things better before they do.
What You Will Do
We are Curri, and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds.
Founded in 2018 and part of the YC S19 Batch, we’re solving the massive inefficiencies that exist in the construction industry. Our headquarters are in Ventura, CA. Learn more at curri.com.
Curri is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment. We don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Curri is seeking a Tech Support Engineer I to serve as the dedicated on-site IT presence at the company's Ventura, CA headquarters. Right now, HQ employees depend on remote IT support for the day-to-day issues that really need someone in the room -- conference room fires, network gremlins, hardware swaps, and everything in between. In this role, you will be that person: the one employees count on when something breaks, and the one who makes things better before they do.
What You Will Do
- Own day-to-day helpdesk support for HQ employees, resolving hardware, software, and connectivity issues across Mac and Windows environments from first contact through resolution.
- Manage and maintain HQ network infrastructure, including Wi-Fi access points (Ubiquiti/UniFi preferred), connectivity triage, and escalation when needed.
- Keep conference rooms and A/V systems running reliably, handling Google Meet hardware setup, troubleshooting, and the inevitable day-of fires.
- Triage and manage incidents end-to-end, maintaining SLAs, keeping staff informed, and closing the loop consistently.
- Support SaaS administration across Google Workspace, Okta, and Slack, including user provisioning, access management, and basic configuration tasks.
- Keep HQ hardware and technology components in good shape, tracking inventory and flagging gaps before they become problems.
- Comfortable on both Mac and Windows without needing to look things up for routine issues -- you can diagnose, fix, and explain what happened in plain language.
- Google Workspace experience that goes beyond basic use: you have actually managed users, groups, shared drives, or mail settings in an admin context.
- A customer service instinct that shows up without being asked -- you follow up, you communicate clearly with non-technical employees, and you turn frustrated users into relieved ones.
- Reliable and punctual in a way that matters when you are the only IT person at HQ -- people are counting on you to be there and to respond.
- Networking fundamentals solid enough to troubleshoot connectivity issues, interpret what you are seeing, and know when to escalate.
- Ubiquiti/UniFi experience, including AP management, VLANs, and network segmentation in a small-to-mid-size environment.
- Okta or similar identity platform hands-on work: user provisioning, SSO configuration, MFA resets, lockout resolution.
- Comfort using AI tools to write scripts or build lightweight automations that save time and reduce repeat work.
- A track record of pitching in on things outside your lane because you saw a need and stepped up.
- Be the go-to IT person at Curri HQ with real ownership across helpdesk, network, A/V, and hardware from day one.
- Work directly with the Director of IT and a lean, collaborative tech team, with clear room to grow into systems administration, security, and broader IT initiatives over time.
- Competitive salary, equity compensation, and comprehensive benefits (health, dental, vision, 401K).
- On-site in Ventura, CA, embedded with the core team driving Curri's growth.
- A high-growth, mission-driven environment where your work has direct and measurable impact.
We are Curri, and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds.
Founded in 2018 and part of the YC S19 Batch, we’re solving the massive inefficiencies that exist in the construction industry. Our headquarters are in Ventura, CA. Learn more at curri.com.
Curri is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment. We don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.