What are the responsibilities and job description for the Senior Agent Software Engineer position at RainesDev?
Company overviewThis fast-growing AI company builds a platform that powers automated, human-like conversations for large consumer brands across chat, email, and voice, handling millions of support requests globally and around the clock. Its customers span travel, events, consumer apps, wearables, housing, personal care, logistics, and industrial sectors, where the product is used to deliver high-touch, concierge-style customer support at scale. The business is well capitalized by top-tier venture investors and prominent startup founders, and operates as an in-office organization with a culture centered on customer focus, speed, high performance, and tight-knit collaboration.TeamThe team you would join is responsible for deploying production-critical AI systems that directly serve end users for enterprise customers and materially drive revenue and product adoption. Engineers work on top of a mature agent platform, partner closely with external stakeholders, and are encouraged to use creativity and experimentation to build durable, scalable solutions to complex support and workflow problems. The group’s mission is to deliver “magical” support experiences where automated agents work side-by-side with human operators to resolve issues quickly and effectively.RoleIn this position, you will have broad ownership over the design, implementation, and continuous improvement of high-performing conversational agents, from initial deployment through ongoing optimization. You will collaborate directly with senior leaders at companies in sectors like financial services, health-related businesses, and hospitality to understand their users’ needs and translate them into robust, intuitive automated experiences. The environment suits someone who enjoys digging into challenging distributed systems and model-behavior problems and shipping elegant, scalable solutions that touch millions of users.ResponsibilitiesDesign and implement automated agents that can exceed typical human-support performance on complex customer conversations and contribute meaningfully to user retention.Analyze patterns across multiple customers to inform the evolution of the internal agent-building platform and to help steer applied research directions.Prototype, evaluate, and productionize cutting-edge language and speech models, integrating them into high-traffic, enterprise-grade deployments.Qualifications5 years of professional software engineering experience, ideally including work on large-scale backend or AI-driven systems.Strong proficiency with Python and TypeScript, including comfort with asynchronous programming and event-driven architectures.High level of comfort debugging and resolving failures across deep, complex technical stacks using whatever tools are necessary.Nice to havePrior hands-on experience with multi-modal machine learning models (for example, combining text with other input or output modalities).Benefits & compensationComprehensive medical, dental, and vision coverage.Flexible, “take what you need” approach to paid time off.In-office perks such as daily meals and snacks to support focused, high-energy work.Target cash compensation in the range of $250K – $315K plus an equity grant, depending on experience and location.
Salary : $250,000 - $315,000