Front Desk Receptionist

Front Desk Spa Receptionist

Spa Receptionists are responsible for answering incoming calls, greeting customers, updating customer information, collection of payment, assisting customers, and other clerical tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Client intake at front desk while providing assistance in scheduling appointments, patient check-in process, client chart maintenance.
• Provide excellent customer service, addressing guest concerns, and resolving issues in a timely manner.
• Greet clients in a courteous, professional manner while verifying client information.
• Coordinate and schedule follow-up appointments.
• Answer non-medical questions and give routine non-medical instructions.
• Ensure appropriate client intake forms are complete prior to services being rendered.
• Answer incoming telephone calls, handle calls if applicable and otherwise routing calls to the appropriate party or take messages.
• Ensure bookings are confirmed appropriately.
• May escort clients throughout the building for their services if needed.
• Understand and abide by HIPAA policies and procedures.
• Maintain inventory of office supplies and perform other clerical tasks.
• Coordinate with therapist and other staff.
• Maintain a clean and organized desk area.
• Maintain knowledge of services, products, and policies and promote the best services and information to each client.

Essential skills/Qualifications:

· High school education or equivalent

· Professional and effective communication while interacting with clients

· Ability to multitask and manage multiple priorities

· Strong organizational and time management skills

· Knowledge of spa services and treatments

· Proficiency in the use of basic office equipment

· Friendly, approachable, punctual, and professional demeanor

Job Type: Full-time/Part-time possibilities

• Expected hours: 20 – 40 per week

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Medical receptionist: 2 years (Required)
• Front desk: 2 years (Required)

Location:

• Greenville, NC 27858 (Required)

Ability to Commute:

• Greenville, NC 27858 (Required)

Work Location: In person

Salary : $14