What are the responsibilities and job description for the General Manager - Albertville position at Raindrop Car Wash?
Job Description
Raindrop Car Wash is an organization fully committed to delivering a consistently excellent car washing experience. As part of our commitment to excellence, we strive to provide our customers with a friendly team, a clean and welcoming facility, and a high-quality wash on every visit.
The General Manager (GM) is the highest on-site authority at Raindrop Car Wash and is responsible for the overall success, performance, and culture of their location. This is a full ownership role—the General Manager drives customer experience, membership sales, labor efficiency, operational execution, and team development. The GM is accountable for hitting key performance indicators (KPIs), maintaining a well-trained and engaged team, and ensuring the site runs cleanly, safely, and profitably every day.
Knowledge, Skills, and Abilities:
- Manage site opening and closing procedures, equipment readiness, and appearance
- Maintain proper team deployment at all times to ensure efficient flow and optimal prep, lot, and kiosk coverage
- Own site-level membership sales targets and drive overall membership growth
- Track performance by shift, hour, and employee; implement coaching and adjustments as needed
- Manage labor efficiency and support chemical cost control
- Ensure all transactions, cash handling, and bank drop procedures are completed securely and accurately
- Recruit, onboard, and train all employees
- Conduct regular 1-on-1s, shift audits, and performance reviews
- Ensure all employees are fully certified and compliant with training expectations
- Respond quickly to site issues related to water, air, chemical flow, and tunnel operation
- Ensure a clean, safe, and OSHA-compliant site at all times
- Analyze weekly performance metrics
- Prior experience managing a team and full-site operations
- Proven success in sales leadership and operational performance
- Strong administrative, decision-making, and delegation skills
- Expert-level understanding of tunnel systems, prep procedures, and sales flow
- Physically able to lift 35 lbs as needed
Working Conditions:
This position involves outdoor work in variable weather conditions and requires frequent movement between areas of the site. Exposure to water, chemicals, and motorized equipment is common. General Managers are expected to work weekends, evenings, and cover gaps in the schedule when needed.