Assistant General Manager - Pell City South

Summary:

Raindrop Car Wash is an organization fully committed to delivering a consistently excellent car washing experience. As part of our commitment to excellence, we strive to provide our customers with a friendly team, a clean and welcoming facility, and a high-quality wash on every visit.

The Assistant General Manager (AGM) is the second-highest authority at a Raindrop Car Wash location and plays a key leadership role in maintaining day-to-day operations, team performance, leading and driving a sales culture, and facility functionality. AGMs are trusted to make real time decisions, support staff development, and ensure a consistent, high-quality experience for customers and employees alike.

Duties & Responsibilities:

• Leads and drives a sales culture, focused on increasing car wash memberships
• Open, close, and manage labor at the site
• Ensure proper execution of all standard operating procedures across prep, lot, kiosk, and tunnel areas
• Consistently led kiosk sales performance while mentoring team members to identify customer needs and deliver tailored solutions
• Handle customer escalations and ensure resolutions that protect long-term satisfaction
• Enforce company policies related to timekeeping, attendance, uniform, and standard operating procedures
• Identify and respond to mechanical issues within the wash
• Monitor site safety and maintain OSHA-compliant work environments

Job Requirements:

• Strong leadership and communication skills
• Previous sales experience related to identifying customer needs and tailoring a solution which drives value to the customer
• High comfort level with decision-making under pressure
• Ability to manage team performance and enforce standards professionally
• Basic mechanical aptitude and understanding of wash systems preferred
• Highly organized, adaptable, and detail-oriented
• Able to lift 35 lbs., stand for extended periods, and work in outdoor environments

Working Conditions:

This position involves outdoor work in variable weather conditions and requires frequent movement between areas of the site. Exposure to water, chemicals, and motorized equipment is common. Assistant General Managers are expected to work weekends, evenings, and cover gaps in the schedule when needed.