What are the responsibilities and job description for the Customer Service Representative position at Rainbow Ryders Hot Air Balloon Ride Co.?
GENERAL SUMMARY: To provide superior, highly-personalized and memorable service to our guests – both face-to-face and over the phone
DESCRIPTION OF RESPONSIBILITIES:
- Recommending service upgrades and new offerings to management by collecting guest feedback, researching competition, and analyzing general tourism trends
- Engaging potential customers by answering service questions, suggesting trip solutions to best fit customer needs, and serving as a general tourism resource for both Albuquerque and Phoenix
- Resolving any/all guest issues effectively and efficiently; suggesting and implementing solutions to problems and following up with guests to ensure expectations are met
- Developing proficiency in the reservation system to manage all guest accounts and trip manifests
- Answering office phones with a friendly and helpful demeanor
- Booking flights and making changes to guest reservations
- Contributing to team effort by helping with general clerical tasks and other office duties
- Assist with planning, creating, and scheduling social media content across multiple platforms, including Facebook, Instagram, TikTok, and X.
- Monitor social media channels, comments, and messages, responding appropriately and escalating inquiries as needed.
QUALIFICATIONS:
- Availability to work weekends & holidays as needed
- Team player, multi-tasker, and self-starter
- Exemplary guest relations and service
- Efficiency in Word, Excel, and Google applications
- Engaging and personable
- Responsible and reliable
- Familiarity with social media platforms and trends
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Albuquerque, NM 87113: Relocate before starting work (Required)
Work Location: In person
Salary : $18