Weekend Call Center & Scheduling Agent

Weekend Client Relations & Scheduling Coordinator

This is a remote position open to U.S.-based candidates. Applicants must be available Saturdays and Sundays from 8:00 AM to 7:00 PM Mountain Time.

Rainbow Grooming Company is hiring a Weekend Client Relations & Scheduling Coordinator to manage client communication, scheduling, and weekend operational support.

This is a complex, high-responsibility role that sits at the center of the client experience and the weekend schedule. The person in this role will answer calls, respond to texts, handle chats and website inquiries, support existing clients, guide new clients through booking, help reschedule appointments, manage online booking requests, and coordinate closely with the Care team and other internal personnel throughout the day.

The right candidate is emotionally mature, highly organized, calm under pressure, exceptionally polished in communication, and able to manage many moving parts at once without losing professionalism, empathy, or accuracy.

Hours and growth opportunity

This position begins at 20 hours per week on Saturdays and Sundays, with the potential for additional hours over time. For the right candidate, there is a meaningful path to a full-time, benefits-eligible role. Rainbow offers excellent benefits, a strong company culture, and long-term opportunity for someone who proves to be a strong fit.

What this role is responsible for

• Answering incoming phone calls from new and existing clients
• Responding to a high volume of client text messages throughout the day
• Responding to website chats, social media inquiries, emails, and online booking requests
• Scheduling new appointments for new clients and existing clients
• Rescheduling existing appointments clearly, efficiently, and professionally
• Reviewing and approving online booking requests only after verifying that the appointment details are appropriate
• Asking critical grooming and scheduling questions so groomers arrive prepared for the services needed
• Supporting pet parents with professionalism, empathy, and good judgment, including when a pet is sick, has passed away, or a client needs thoughtful guidance
• Using company resources, including a custom knowledge base, to answer questions accurately and support clients well
• Communicating with groomers and maintenance personnel throughout the weekend regarding important schedule changes and operational needs
• Managing recurring schedule changes, including cadence adjustments and future booking updates
• Looking ahead at the schedule to make sure it is realistic, efficient, and on track
• Coordinating appointments in a way that accounts for drive times, service areas, realistic stacking, and route efficiency
• Reviewing the map and the day’s schedule to determine the best available appointment options while live on calls or responding to client messages
• Managing multiple ongoing conversations at once, including unresolved open text threads that may pause and resume over hours or days

Sales and client relations

This role is somewhat sales-oriented, but not in a high-pressure or manipulative way. Our service is compelling, and most clients are already highly interested when they reach out. The job is to guide conversations skillfully, answer questions clearly, build trust, and help clients move confidently toward booking the right appointment.

The right candidate should be comfortable:

• Guiding prospective clients toward booking
• Explaining services clearly and confidently
• Helping clients make informed decisions
• Converting inquiries into booked appointments through trust, professionalism, and clarity
• Representing the value of our service without sounding scripted, pushy, or transactional

Communication standard

This role requires an exceptionally polished, professional communication style.

Candidates for this role should demonstrate:

• Excellent grammar, spelling, and sentence structure
• Strong verbal ability and professional vocabulary
• Warm, polished, client-ready communication by phone, text, chat, and email
• The ability to sound articulate, tactful, emotionally intelligent, and trustworthy
• Strong judgment about what to say, what not to say, and how to communicate appropriately in emotionally sensitive situations
• Emotional control and maturity under pressure

You should be able to:

• Speak and write with clarity, professionalism, tact, and warmth
• Communicate in a way that feels thoughtful, composed, and high-trust
• Respond to emotional situations with empathy and good judgment
• Stay professional and emotionally regulated even during busy, stressful, or interrupted moments
• Manage many simultaneous conversations without becoming sloppy, reactive, or careless

Scheduling and operational complexity

This role requires strong scheduling judgment and operational discipline. This is not simply booking open time slots. The person in this role must think carefully about route efficiency, drive times, groomer service areas, realistic appointment stacking, and the overall shape of the day while also handling constant live interruptions from calls, texts, chats, and internal team communication.

You should be able to:

• Evaluate the schedule in real time while speaking with clients
• Identify realistic availability rather than simply the earliest open space
• Ask the right questions before confirming appointments
• Protect schedule quality, route logic, and groomer preparedness
• Keep track of unresolved conversations and follow-through items without losing control of the day

Technical requirements

This role requires a robust computer setup and the ability to work efficiently across multiple monitors, multiple active programs, and several open browser windows at once. Because the position involves constant multitasking across calls, texts, chats, scheduling systems, maps, internal communication, and reference tools, candidates must be able to manage a high-volume digital workspace smoothly and reliably.

What we’re looking for

• Excellent phone presence
• Exceptional written communication skills
• Strong grammar, spelling, vocabulary, and tone
• Emotional maturity and emotional intelligence
• Strong judgment and professionalism
• Ability to multitask across calls, texts, chats, online bookings, and internal team communication
• Ability to manage a complex schedule while dealing with frequent interruptions
• Strong organizational ability and attention to detail
• Comfort with technology and learning software quickly
• Ability to think spatially and operationally when evaluating scheduling efficiency
• Confidence asking the right questions before confirming appointments
• Strong follow-through and reliability
• Comfort working in a fast-paced, high-touch service environment
• Ability to work across multiple monitors and systems efficiently
• Bonus if you can occasionally help during the week

Ideal candidate

You are the kind of person who:

• Is calm, composed, and highly professional
• Can express empathy without becoming emotionally ungrounded
• Understands how to support people well without oversharing or communicating inappropriately
• Has excellent social judgment and emotional control
• Naturally writes and speaks in polished, grammatically correct language
• Can keep many moving parts organized at once
• Sees both the client side and the operational side of the schedule
• Knows how to be warm and helpful while still staying efficient and decisive
• Can be counted on

Requirements

• High school diploma or equivalent
• Strong computer skills
• Reliable internet, quiet workspace, and professional headset
• A computer setup capable of handling multiple monitors, multiple programs, and several open browser windows at once
• Weekend availability: Saturday and Sunday, 9:00 AM to 6:00 PM Mountain Time
• Strong phone and written communication skills
• Ability to learn company systems, scheduling processes, and service knowledge quickly

Training and support

This role requires learning a meaningful amount about dogs, cats, grooming services, scheduling logic, and client support standards. We will provide resources and internal tools, including a custom knowledge base, to help the right person learn the information needed to perform the role well.

Why this role matters

This role is central to the client experience and to the success of weekend operations. It requires someone who can combine sales ability, empathy, communication skill, scheduling judgment, and operational discipline in a fast-moving environment. For the right person, this is not a small support role. It is an important seat in the company.

To apply

Please apply through Indeed.

We welcome applicants from all backgrounds and value professionalism, reliability, maturity, strong judgment, and excellent execution.

Pay: $22.00 - $25.00 per hour

Expected hours: 20 per week

• Work Location: Remote