What are the responsibilities and job description for the Customer Service Representative position at Rainbow Companies?
100% Employee-Owned (ESOP) Company
Salary Range: $25-$27/hour
Rainbow Ecoscience (a division of Rainbow Companies) is seeking a Customer Service Representative to support our team! Whether you are already in the green industry or looking to grow your expertise, Rainbow is seeking a loyal, accountable, and hard-working team member to join us. We are looking for someone who excels at customer service, works well in a team environment, and is driven to succeed. You will be responsible for providing exemplary customer experience for all internal and external clients.
We are a fast-growing, employee-owned company that provides science-based, innovative solutions in the green industry. You possess a deep knowledge of customer service principles and processes. You will excel in communicating effectively with businesses and team members within the Customer Service Department and other divisions. Additional duties include providing administrative support to sales staff, managing records, and coordinating office procedures as part of a hybrid position that integrates customer service responsibilities with backup product and protocol technical support, involving both in-office and remote work schedules. This position will work out of Minnetonka, Minnesota.
What You Will Do:
- Respond promptly to all client (internal and external) questions by phone, email, web chat and text
- Enter customer orders placed via phone, email, chat, text or the Rainbow Ecoscience website and explore opportunities for creating follow-up actions in CRM
- Support shipping by reviewing orders daily
- Assist Territory Managers with client support and other requests
- Keep detailed records of client interactions, transactions, inquiries, complaints, or comments, as well as actions taken
- Sell or upsell services or products by exploring client needs
- Provide back-up tech support for RES equipment and products
Minimum Qualifications:
- 3 years customer service or outbound sales experience.
- High School Diploma or equivalent
- Proficient in Microsoft Office (Outlook, Excel, and Word)
- Proficient in using phone software and headset
Preferred Qualifications:
- Bachelor's Degree
- Industry experience in the tree care and/or landscape maintenance industry
What We Offer:
- 80 hours of PTO, 4 Floating Holidays and 8 Paid Holidays
- Employee Stock Option Program in our 100% Employee-Owned Company
- 401K Contribution Option with Match
- Full Range of Benefits available, including Medical, Vision, Dental, Disability, & Life Insurance
- Advancement Opportunities – both inside Ecoscience and other business units
Physical Demands and Work Environment:
While performing the duties of this job, employees are regularly required to sit for extended periods of time, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
You Should Know:
Rainbow Companies was founded in 1976 with a vision to preserve the historic American elm trees in Minnesota. We have evolved into a multi-faceted company dedicated to serving clients around the world, transforming the way ecosystems are maintained. We lead with innovation and achieve predictable results through science-based practices, research, and training. Rainbow is a 100% employee-owned company, and our employees are the core of our success. We work collaboratively and foster teamwork through communication and integrity. We are guided by our core values in which we work and succeed. At Rainbow, we celebrate our differences and are an Equal Opportunity Employer. We will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other protected status. Rainbow Companies was recognized in 2019 & 2021 as a Top 150 Workplace in Minneapolis/St. Paul.
Salary : $25 - $27