Medical Assistant - Palliative Care, Full Time

Location: Inpatient CenterPosition Type: Full Time, 1.0 FTE, Hourly, 40 Hours/WeekSchedule Requirements: Monday-Friday, Day Shift

Be the Difference!Make a meaningful impact in the lives of others. Rainbow Community Care is highly regarded for excellence in hospice, palliative, and guided care and invites you to join in our mission of enhancing lives throughout aging, illness, and loss.

Purpose of the PositionThe Medical Assistant (MA) is a vital member of the Rainbow Palliative Care interdisciplinary team. This role supports patients with serious and chronic illness across care settings by providing clinical support, care coordination, and assisting with referral management.

Clinical Support & Documentation

• Maintain accurate and timely patient records, including demographics, medical history, medications, and care updates.
• Assist with admissions, electronic consents, and referral documentation.
• Reconcile medications and support provider orders within MA scope of practice.
• Ensure clinical documentation meets organizational and regulatory standards.
• Communicate visit notes and care updates to primary care providers, specialists, and care partners.

Patient Communication & Care Coordination

• Triage incoming calls, addressing needs when appropriate or escalating to RN/NP.
• Serve as a primary point of contact for patients, caregivers, and families.
• Coordinate referrals, follow-up care, labs, imaging, and consults.
• Order and follow up on DME and medical supplies.
• Schedule NP visits as needed, including for changes in patient status.
• Collaborate closely with interdisciplinary team members and external providers.

Follow-Up & Task Management

• Track and close pending clinical tasks.
• Communicate provider recommendations and follow up on ordered services.
• Support continuity of care across settings.

Qualifications

• High School Diploma or equivalent.
• Licensed or Certified Medical Assistant.
• Minimum of 1 year of MA experience (clinical setting preferred).
• Proficiency with electronic medical record systems and Microsoft Office tools.
• Valid Wisconsin driver’s license and proof of current auto insurance.
• Experience in palliative care, hospice, geriatrics, or chronic disease management preferred. 
• Strong organizational, prioritization, and critical-thinking skills.
• Compassionate, patient-centered approach.
• Ability to assess urgency and adapt in a fast-paced, community-based environment.
• Ability to maintain professionalism, confidentiality, and integrity.
• Effective, courteous communication with patients, families, and colleagues.

Benefits

• Flexible, fun, and caring work environment
• 401k Retirement Plan with up to 4% Company Match
• Health & Dental Insurance
• Vision Insurance
• Flexible Spending & Health Savings Accounts
• 100% Company-Paid Group Life Insurance
• 100% Company-Paid Short-Term & Long-Term Disability Insurance
• Generous Paid Time Off & Paid Holidays
• Mileage Reimbursement
• Tuition Reimbursement
• Pet Insurance

About Rainbow Community CareRainbow Community Care provides services that support patients, families, and community members throughout the journey of aging, illness, and loss. Guiding our day-to-day work is a set of core values that are centered around caring for the most vulnerable people living among us.

• We are committed to serving all.
• We are relentless in our pursuit of excellence.
• We believe every interaction matters.
• We are leaders.
• We always show up.

Equal Opportunity Employer StatementRainbow Community Care is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.