What are the responsibilities and job description for the Customer Service/ PIC (Person in Charge) - Rainbow Blossom St Matthews Market position at Rainbow Blossom?
Company Overview
Rainbow Blossom was founded in 1977 by Rob and Pumpkin Auerbach and is proudly managed today by their daughter, Summer Auerbach. For nearly 50 years, we've been a thriving part of the Louisville community, dedicated to health, wellness, and improving quality of life-for our employees, our customers, and our community.
At Rainbow Blossom, we celebrate individuality and welcome team members from all walks of life. We provide a professional environment that supports career and personal growth while reflecting our mission to improve quality of life.
Position Overview
We are hiring a Customer Service Team Member / Person-in-Charge (PIC). This role is perfect for someone who enjoys a mix of leadership, hands-on work, and customer interaction. In this position, you will:
- Be the primary point of contact on the sales floor during your shift
- Assist staff and customers with questions or concerns
- Assign tasks, monitor breaks, and help manage staffing challenges
- Open or close the store, including safe and register counts
- Maintain safety and operational standards while communicating with management
You will also provide excellent customer service, help customers find products, process purchases, and keep shelves stocked and organized.
This position reports to the Store Manager. Must have open availability, willingness to work nights and weekends, up to 40 hours per week.
What You'll Do
- Deliver friendly, professional, and efficient customer service
- Assist customers in locating products and answering questions
- Process purchases accurately and handle cash responsibly
- Stock shelves, rotate and label products correctly
- Maintain a clean, organized, and safe store environment
- Follow all company policies, procedures, and return protocols
- Perform additional duties to support smooth store operations
Physical Requirements
- Lift up to 20 lbs frequently and 50 lbs occasionally
- Stand, walk, twist, squat, kneel, or climb as needed
- Occasionally work in coolers or freezers
Desired SkillsQualities
- Positive attitude with strong professionalism
- Friendly, enthusiastic customer interactions
- Excellent communication skills
- Open to feedback and learning
- Flexibility to work nights, weekends, and holidays
BenefitsPerks
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off
- Employee discounts (store and Blossom Bar)
- Flexible scheduling
- Supplemental bonus pay
- Employee co-op and incentive programs Some benefits may have waiting periods or apply only to full-time employees
What We Offer
- Be part of a family-owned business with deep roots in Louisville's health and wellness community.
- Grow your career in a collaborative, positive, and supportive environment.
- Participate in fun staff events and community initiatives.
- Make a real difference every day-this isn't just a job, it's a community.
Equal Opportunity Employer Rainbow Blossom Natural Food MarketsWellness Center is an Equal Opportunity Employer. We welcome all applicants regardless of race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other legally protected status.