What are the responsibilities and job description for the Guest Relations Associate position at Rain Salon and Spa?
Guest Relations Associate (Part-Time / Full-Time)
Location: Rain Salon & Spa
Job Type: Part-Time or Full-Time
About Rain Salon & Spa
At Rain Salon & Spa, we believe every guest deserves an exceptional experience from the moment they walk through our doors. We're looking for a friendly, organized, and service oriented Guest Relations Associate who is passionate about creating a welcoming environment and delivering outstanding customer care.
Position Summary
As a Guest Relations Associate, you will serve as the first point of contact for our guests. You'll manage appointments, assist with retail sales, answer phones, and help ensure daily operations run smoothly while maintaining the high standards of hospitality Rain Salon & Spa is known for.
Responsibilities
- Welcome guests with professionalism and warmth.
- Schedule, confirm, and manage appointments.
- Answer incoming phone calls, emails, and text inquiries.
- Process guest check-ins and check-outs.
- Handle cash, credit card, and digital payments accurately.
- Recommend salon and spa products and services based on guest needs.
- Maintain a clean, organized, and inviting front desk and reception area.
- Support stylists, spa providers, and nail techs throughout the day.
- Resolve guest concerns professionally and escalate issues when necessary.
- Help maintain inventory and restock retail displays as needed.
Qualifications
- Previous customer service, hospitality, retail, or receptionist experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable using scheduling software and basic computer applications.
- Positive attitude with a team-first mindset.
- Ability to work evenings and weekends as needed.
Benefits
- Flexible part-time and full-time scheduling.
- Competitive hourly pay (based on experience).
- Employee discounts on salon and spa services.
- Retail product discounts.
- Opportunities for career growth and professional development.
- Supportive and positive team environment.
Schedule
- Part-time: 20-35 hours per week
- Full-time: 36–40 hours per week
- Weekday availability preferred
- weekends as needed
If you're passionate about exceptional guest service and enjoy working in a fast-paced, luxury salon environment, we'd love to meet you. Apply today and become part of the Rain Salon & Spa team.
(PROTIP - want to get hired at Rain? Bring a resume in to either of our 2 locations, to stand out more! we get hundreds of applicants)
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- What interests you about working at Rain Salon & Spa, and what kind of work environment helps you do your best?
- Describe the type of coworker you'd love to work with, and one trait that makes working with someone difficult for you.
- Our team depends on everyone showing up prepared and on time. Is there anything that would regularly limit your availability, punctuality, or attendance?
Work Location: In person
Salary : $15 - $17