F & B Server

Summary: Responsible for providing alcoholic and non-alcoholic beverage and food service to all guests in an efficient, courteous and professional manner displaying a high standard of guest service in all aspects of Food and Beverage areas. Responsibilities: Responsible for all Food and Beverage items and services in all F&B spaces to include but not limited to the Bar, Restaurant, and gaming floor. Responsible for the cleanliness, upkeep and rotation of all Food and Beverage items in all F&B spaces to include but not limited to the Bar, Restaurant, and gaming floor. Responsible for prompt, efficient and courteous beverage and food service to guests in accordance with company policies, procedures and standards. Perform necessary tasks to service the guest, i.e.; taking and filling all food and beverage orders and assist in maintaining all gaming and F&B areas are in a clean and neat manner. Monitor guest needs on a continual basis ensuring all requests will be promptly fulfilled. Maintain assigned areas for cleanliness. Assist other team members with department maintenance (side work, opening/closing duties) as necessary. Comply with all gaming regulations regarding alcohol sales and service. Follow all of Rain Rock Casino Resort Hotel’s departmental safety policies and procedures. Answers the phone and keeps an accurate transfer list of department phone extensions. Promote and maintain a team environment always. Provide information and explain Players Club benefits, property amenities & marketing programs to our guests. Communicate effectively both orally and in writing. Shall be polite and maintain a priority system in accepting other position related job duties as assigned. Possess full knowledge of all food and beverage offerings. Must maintain departmental hygiene habits. Maintain appearance standards as outlined in departmental and RRC policies and procedures. Learn and focus on the standards of Service. Review any changes to menu and/or specials. Greet and seats guests. Bus tables as necessary. Independent cashier. Prepare and/or delivers guest’s beverage order. Promptly deliver guest’s food and beverage order ensuring quality and accuracy. Attend to guest during their entire dining experience. Complete all required side work. May be required to be responsible to work with till and turn in balance. WORKING CONDITIONS & ENVIRONMENT The noise level in the work environment is usually loud. Must be available to work in a smoke-filled environment. Must be able to work all shifts, weekends, and holidays. Must be able to lift and/or move up to 60 pounds.