Training Support Specialist

Who WE are:

RailPros is the premier provider of engineering and diversified safety services to America’s rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers’ challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services – we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Training Support Specialist plays a key role in supporting the Training and Media Services team through a wide range of administrative, operational, and office management tasks. This position is responsible for accurately printing and shipping badges for RailPros online training courses, fulfilling physical product orders, and supporting daily training operations to ensure smooth and efficient service delivery.

In addition, this role provides office management support by helping maintain an organized, functional workspace, coordinating supplies and resources, and supporting general office operations. Responsibilities also include managing incoming and outgoing mail and providing administrative support across the team.

This role is essential in maintaining efficient workflows, supporting instructors and internal teams, and delivering a high level of service to both clients and partners.

Essential Duties & Responsibilities:

• Respond to telephone calls and emails from customers, vendors, staff, and other contacts
• Address customer inquiries regarding RailPros training offerings
• Manage the instructor-led scheduling process before, during, and after training sessions
• Maintain accurate class records in LMS/Bistrainer
• Assign qualified instructors for virtual or instructor-led classroom events using Bistrainer
• Print, assemble, and ship classroom materials, as needed
• Print and ship participant badges or course completion certificates, as needed
• Manage the ordering process for office supplies to maintain adequate stock
• Coordinate RailPros conference space and manage events hosted therein
• Fulfill the responsibilities of the Training Support Associate during absences
• Perform other duties as assigned to meet business needs

Knowledge, Skills, & Abilities:

• Effective communication with colleagues and customers
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work independently or in a team with a “can-do” attitude
• Strong organization, attention to detail, problem-solving, multitasking, and independent thinking
• Alignment with RailPros values: Hungry, Humble, and Nimble
• Railroad knowledge (preferred but not required)

Required Education and Experience:

• High School diploma or equivalent
• 3 years in customer service
• 1 years in administrative support
• Strong proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook)

Preferred Education and Experience:

• Bachelor’s degree
• 5 years in customer service
• 5 years in administrative support
• 1 years of railroad experience

Why RailPros?

• Career Growth: Opportunities for professional development and advancement
• Great Culture: Work in a supportive and inclusive environment
• Flexibility: Enjoy a healthy work-life balance with flexible scheduling
• Impact: Play a key role in a dynamic and growing company in the rail industry

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee-to-family coverage.
• Legal ID, Shield ID, Pet Insurance.
• Life & Disability Insurance: Employer-paid with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match.
• Paid Time Off (PTO): Generous paid time off.
• Wellness Programs: Access to various wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company-funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer-funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.

Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving. Apply now  for an opportunity to contribute to our success.

Equal Employment Opportunity (EEO):

RailPros provides equal employment opportunities to all qualified candidates regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at peopleoperations@railpros.com. We value diversity and strive to create an inclusive environment for all employees.

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