What are the responsibilities and job description for the REP Assistant Front of House Manager - Harry Potter: A Hogwarts Express Adventure position at RAIL EVENTS PRODUCTIONS INC?
Job Title: Assistant Front of House Manager - Harry Potter™: A Hogwarts Express Adventure
Division/Department: Rail Events Production/Management
Reports to: Front of House & Business Manager
Type of position: Hourly/Non-Exempt
Employee Classification: Seasonal
Compensation: $24.50/hr
Job Summary
The Assistant Front of House & Business Manager for Rail Events Productions Inc. (REP) acts as a primary REP representative and onsite Front of House and Business Manager when the Front of House Manager is unavailable, and responsible for all aspects of business in coordination with the REP Business Manager and the American Heritage Railways Accounting and Human Resource departments, customer service, ticketing, food service, retail, communications between production and train operations, and oversite of third-party contractors.
Essential Duties and Responsibilities
Work with the REP management team during preproduction, assist with day-to-day operations during the event, and participate in postproduction load-out
Maintain oversite of Box Office, Food & Beverage, and Retail Staff during the event as well as throughout load-in and load-out
Become familiar with the ticketing system Etix
Work closely with the Etix Client Service Representatives and the Business Manager for all customer and ticketing system needs
Primary customer service manager when the need arises and FOH Manager needs assistance, including onboard seating issues
Conduct daily safety briefings and handle all incident reporting for passengers and employees, when FOH Manager needs assistance
Coordinate with the Stage Manager for a safe release of the train for each departure, be present on the platform upon return, when FOH Manager needs assistance
Work with the Box Office, Food & Beverage and Retail Supervisors to maintain a weekly amenities inventory
Work with the Food & Beverage Supervisor and staff to ensure the quality and schedule are maintained and assist when needed
Become familiar with railroad safety rules and help oversee the event staff’s adherence to safety
Assist onboard production with any amenities or hospitality items that are necessary during or between runs
Work with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passengers
Be able to manage the FOH department during times when the Front of House &
Business Manager is away from the Front of House
Prepare Top of Day and End of Day Reports and distribute them to appropriate parties, when FOH Manager needs assistance
Daily communications with all internal departments to ensure a smooth run of the event as well as external contractors and passengers
Other duties as assigned
Qualifications
Front desk, reservation, customer service experience preferred
Experience and ability problem solving and leading a team in a live show setting preferred
Experience with special events and managing events preferred
Strong leadership skills
Possess a well-spoken manner for in-person communications
Self-motivation and attention to detail
Physically capable of lifting heavy objects
Must be 18 or over
Work Environment
Majority of work is performed onsite in an event space setting
Varying temperatures and weather conditions; both indoor and outdoor
Varied schedule requiring evenings, weekends, and overtime
Able to stand and walk on uneven or unsteady surfaces aboard a moving train
Time spent in and around active railroad yard(s)
What’s in it for you
Serve others and create a world of make believe and magic
Great industry pay and a chance to build upon your theater network and make lifelong connections
Enrich and positively impact the experience for all – big and small
Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
Working on Harry Potter™ A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.
Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.
All characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR.
Salary : $25