Box Office Agent - Harry Potter: A Hogwarts Express Adventure

Job Title: Box Office Agent - Harry Potter™: A Hogwarts Express Adventure

Division/Department: Rail Events Production/Front of House

Reports To: Front of House & Business Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Seasonal

Compensation: $20.00/hr

Job Summary

The Box Office Agent position works with the Front of House & Business Manager, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. Agent is responsible for setting the first impression of the event, so efficiency and friendliness are required.

Essential Duties and Responsibilities

Welcoming customers as they approach the ticketing area and assisting with any service needs

Confirm reservations

Acting as the point of reference for guests who need assistance or information

Ability to learn and work with the Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time

Make any necessary updates to customers’ information, and ensure that proper information has been punched in prior to delivering tickets

Develops knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information

Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and patrons

Assist in the general care of the ticketing area, including keeping a clean and orderly space

Assist in preparing first-class amenities

Other duties as assigned

Work Environment

Majority of time spent in a ticketing office setting

Varied schedule requiring evenings, weekends, overtime, and holidays

Able to stand for prolonged periods of time

Varying temperatures and weather conditions, both indoor and outdoor

Able to stand and walk on uneven or unsteady surfaces aboard a moving train

Time spent in and around active railroad yard(s)

What’s in it for you

Serve others and create a world of make-believe and magic

Great industry pay and a chance to build upon your theater network and make lifelong connections

Enrich and positively impact the experience for all – big and small

Be part of an inclusive team in a supportive environment with high expectations for yourself and your fellow teammates

Working on Harry PotterTM: A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast-paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.

All characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR.