What are the responsibilities and job description for the Food and Beverage Supervisor - The Polar Express Train Ride NOLA position at Rail Event Productions?
DESCRIPTION
Job Title: Food & Beverage Supervisor - THE POLAR EXPRESS™ Train Ride
Division/Department: Rail Events Productions (REP)/Front of House
Reports To: Rail Events Inc. (REI) Business Manager
Type of position: Non-exempt/Hourly
Employee Classification: Seasonal
Location: New Orleans, LA
Compensation: $20.00/hourly
Apply: https://www.paycomonline.net/v4/ats/web.php/portal/FF89A63E1C6CD53B7083DB4DB0FE126B/jobs/82717
Job Summary:
The Food and Beverage Supervisor will be responsible for managing all food and beverage production aspects in coordination with the Production Food and Beverage Supervisor, the local Production Manager, and the local Front of House Manager. They will serve as the on-site direct contact and will be responsible for professional communication with third-party vendors, railroad staff, event employees and passengers. The Food and Beverage Supervisor provides leadership and support to their team, coordinates onboard inventory with production staff, ensures quality control of product, and manages daily operations to deliver a seamless passenger experience. The Food and Beverage Supervisor will carry out responsibilities with a strong sense of urgency, work well under pressure, demonstrate excellent multitasking abilities, and consistently maintain a pleasant and professional demeanor.
Essential Duties and Responsibilities:
Become familiar with and maintain the REP Food and Beverage equipment
Participate in the load in and load out process of the food and beverage area
Manage daily staff duties, executing inventory controls including replenishing, stockroom controls and receiving
Responsible for becoming familiar with and enforcing local and state health regulations
Oversee daily fast paced operations including all opening/closing processes while ensuring 100% compliance with Rail Event Productions Food and Beverage event standards
Ensure the product meets REP quality standards
Work with local third-party vendors and Front of House Manager to coordinates cast, crew, and staff catered meals
Assist FOH Manager by ensuring the Retail or F&B staff take their proper breaks
Oversee the cleanliness, organization and maintenance of the food and beverage area
Maintain strict cleanliness, meet all safety protocols and show ready product standards set by the Production Food and Beverage Supervisor
Lead staff training, inspire a high performing staff to deliver exceptional work, and manage employee performance and morale in a temporary and at times high-paced environment
Responsible for daily inventory of Food and Beverage amenities and products.
Maintain communication with the Production Food and Beverage Supervisor throughout the season
Other duties as assigned
Qualifications
Collaborative team player who is organized, reliable, detail oriented and a strong problem solver
Experience in food service, catering and special events
Prior experience and a working knowledge of point-of-sales systems are a plus
Ability to solve problems in real time, in a live performance environment
Proven ability to work alongside and provide leadership for the event staff Candidate
Ability to communicate effectively orally and in written forms
Possess strong self-motivation and thrives while working independently under remote management
Be physically capable of lifting heavy objects
Work Environment:
Majority of time is spent in an indoor setting
Varying temperatures and weather conditions; both indoor and outdoor
Varied schedule requiring evenings, weekends, and overtime
Able to stand and walk on uneven or unsteady surfaces aboard a moving train
Workday is spent in and around active railroad yard(s)
What’s in it for you?
Serve others and create a world of make-believe and magic
Great industry pay and a chance to build upon your theater network and make lifelong connections
Enrich and positively impact the experience for all – big and small
Be part of an inclusive team in a supportive environment with high expectations for yourself and your fellow teammates
Catered meals for 5-show days
Comp tickets for your friends and family
Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.
Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer
DURATION
Dec 1, 2026 - Dec 31, 2026
SALARY
$20.00 – $20.00 per hour