Ecommerce and Amazon Coordinator

Location: New York, NY (Hybrid – 3 days onsite, 2 days remote)

Salary: $70,000 benefits

We are seeking a highly organized and analytical eCommerce Coordinator / Specialist to support the growth of our direct-to-consumer business. This role will help execute the brand’s eCommerce strategy across our Shopify storefront while supporting marketing initiatives, performance reporting, and customer experience.

The ideal candidate has hands-on Shopify experience, strong Excel skills, and prior customer service experience, ideally using platforms like Gorgias. This is a great opportunity for someone early in their career who wants exposure to multiple areas of digital commerce including site operations, marketing, analytics, and customer experience.

This role will report to the brand’s Director of Ecommerce and Amazon. 

• Execute on the eCommerce strategy to achieve sales targets and growth objectives
• Manage the day-to-day operations of our online store via Shopify, including product listings, content updates, and merchandising
• Ensure product catalog accuracy including descriptions, images, variants, pricing, and collections
• Execute promotional campaigns on-site including landing pages, discount codes, homepage updates, and merchandising changes
• Ensure the website is optimized using SEO best practices
• Monitor the customer journey on-site and identify opportunities to improve conversion and user experience

• Support the ad creation process and campaign execution in collaboration with internal and external partners
• Help execute email and SMS marketing campaigns to drive customer acquisition, retention, and repeat purchases
• Monitor and analyze email performance metrics including open rates, click-through rates, and conversion rates to optimize campaign performance and ROI
• Support the affiliate marketing channel by maintaining and developing relationships with affiliate partners to help reach revenue targets
• Marketplace Management
• Work closely with our Amazon agency to support day-to-day operations of Amazon Seller Central and Vendor Central accounts
• Reporting & Analytics
• Analyze website performance metrics, sales data, and customer feedback to identify opportunities for improvement
• Build and maintain reports in Excel to track key performance metrics including revenue, traffic, conversion rate, and product performance
• Provide data-driven insights and recommendations to improve performance

• Help manage incoming customer service inquiries via email, chat, and social channels
• Use Gorgias or similar platforms to respond to customer inquiries and manage support tickets
• Identify common customer issues and opportunities to improve the overall customer experience

• Support the Ecommerce Director and broader Marketing team with ongoing initiatives and special projects
• Coordinate across marketing, operations, and creative teams to ensure timely execution of campaigns and product launches

• 0–3 years of experience in eCommerce, digital marketing, or online retail
• Hands-on experience with Shopify (Shopify Plus preferred)
• Strong Excel skills including formulas, pivot tables, and data analysis
• Experience handling customer service in an eCommerce environment
• Excellent attention to detail and organizational skills
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Strong communication and collaboration skills

• Bonus Qualifications
• Experience using Gorgias or similar customer support platforms
• Experience with NetSuite or other ERP systems
• Experience working for a beauty or consumer product brand
• Basic graphic design skills (Canva, Figma, Photoshop)

• Salary: $70,000
• Hybrid schedule (3 days onsite / 2 days remote)
• Paid Time Off, Personal and Sick Days
• Health, dental, and vision insurance