Hotel Night Auditor

Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, handle inquiries, and maintain the security and integrity of the hotel during nighttime hours. Your enthusiasm for hospitality management and guest services will help create a welcoming environment that keeps our guests satisfied and our hotel running seamlessly through the night.

Duties

• Greet and assist guests during late-night hours with professionalism and a friendly attitude, ensuring excellent customer service at all times
• Perform nightly audits of guest accounts, verifying charges, payments, and reservations to ensure accuracy and resolve discrepancies promptly
• Manage front desk operations including check-ins, check-outs, and handling guest requests with efficiency and courtesy
• Answer multi-line phone systems using proper phone etiquette, providing information or directing calls as needed
• Maintain security by monitoring CCTV surveillance, conducting patrols of public areas, and ensuring guest safety throughout the hotel premises
• Prepare detailed shift reports, incident logs, and financial documentation to ensure accurate record-keeping for management review
• Assist with guest relations by addressing concerns or complaints professionally, striving to exceed expectations in every interaction

Skills

• Strong background in hospitality management with experience in hotel operations or front desk roles
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
• Knowledge of hotel management systems and night audit procedures to ensure smooth financial reconciliation
• Excellent customer service skills with a focus on guest satisfaction and hospitality excellence
• Proficiency in handling multi-line phone systems and managing phone etiquette professionally
• Ability to work independently during overnight shifts while maintaining attention to detail and security protocols
• Familiarity with resort environments or large hotels is a plus to understand complex guest needs and operational demands

This role offers an exciting opportunity to be an integral part of our 24/7 hospitality team. We value energetic individuals who thrive in a fast-paced environment and are passionate about delivering memorable guest experiences. Join us to help create a safe, welcoming atmosphere that keeps our guests returning time after time!

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Health insurance

Application Question(s):

• Are you able to work weekends and holidays?

Experience:

• Front desk: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

Salary : $15