What are the responsibilities and job description for the Dispatcher - Dallas, GA position at Ragsdale Heating, Air, Plumbing & Electrical?
Ragsdale Heating, Air, Plumbing, & Electrical is currently seeking a Dispatcher to join our team, comprised of creative and energetic employees dedicated to delivering the best customer service experience every day.
Pay $18 -$20/hour
Schedule Sunday - Thursday; 10 am - 7 pm (*Sunday is 730 am - 430 pm & days off are Friday and Saturday)
What's In It For Me?
#RAGSLI
Pay $18 -$20/hour
Schedule Sunday - Thursday; 10 am - 7 pm (*Sunday is 730 am - 430 pm & days off are Friday and Saturday)
What's In It For Me?
- Market Value Compensation ($18-20/hour)
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
- Schedule and monitor daily technician schedule
- Ensure proper job distribution, prioritize urgent calls
- Dispatch work orders to field technicians according to priority and location
- Keep customers updated on delays, notify them before tech arrives, and handle rescheduling professionally
- Review timesheet reports, track idle time, and maintain accurate service records
- Contact customers to confirm next-day appointments
- Communicate with field personnel
- Maintain accurate technician database
- Coordinate parts scheduling
- High School Diploma or GED preferred
- Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus
- Must be able to work evenings and weekends
#RAGSLI
Salary : $18 - $20