Operations Supervisor

Role Overview

The Operations Supervisor plays a key role in supporting company and management initiatives while ensuring adherence to policies and procedures. This position is essential to the functionality and efficiency of the store, facilitating a seamless customer experience.

Main Responsibilities

• Partner with Store Management to ensure positive brand representation through product, store maintenance, and customer service.
• Supervise inventory and stock management, ensuring maximization of storage and capacity in all product and supply categories.
• Manage investigation and rectification of inventory discrepancies.
• Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints.
• Ensure timely and consistent communication for all store maintenance issues.
• Serve as store expert in core operational systems and troubleshoot technology issues.
• Work with the sales team to provide exemplary customer service, assisting with POS, customer repairs, dry-cleaning, and alterations processes.
• Provide training and direction to direct reports, peers, and management.
• Meet store and metric goals.

Rules We Live By

• The Customer Rules - 2-4 years of prior work experience in a retail stock, logistics, operations, or management position.
• Be a Good Human - Be original, be authentic.
• Have No Fear - Innovate, solve problems.
• Own Every Decision - Work together, get results.
• Quality Matters - Be disciplined, be competitive.

Availability Requirements
The Operations Supervisor role is full-time, requiring 32-40 hours per week.

Benefits

• Clothing Allowance.
• Generous Employee Discount.
• Paid Time Off.
• Medical, dental, vision and ancillary benefits.
• Membership to Calm and access to other wellness benefits.
• 401k.
• Paid Parental Leave.