What are the responsibilities and job description for the SERVICE ADVISOR position at Rafih Auto Group?
Get your career in gear with Rafih Auto Group! If you have the drive to perform, technical knowledge to share, and a passion for luxury vehicles then we want you to come work with us! We are currently looking for a Service Advisor to join our growing team.
What We Offer:
- Competitive pay
- Health Insurance
- Paid Holidays & PTO
- Short Term Disability
- Life Insurance
- 401(k) Retirement Plan
- Vehicle Purchase Discounts
Responsibilities:
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Providing customers with a luxury experience resulting in high survey ratings.
Requirements:
- Strong customer service skills and willingness to learn
- Experience in the automotive field (preferably in the service department)
- A strong understanding of automotive technology and the automotive industry
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.