What are the responsibilities and job description for the RECEPTIONIST position at Rafih Auto Group?
Receptionist
The company’s vision statement begins with you. Being the first point of contact with our clients is most important.
To be recognized as a place of surprise and delight, where world-class, engaged team members, regardless of their roles, take complete ownership of our clients’ experience with the goal of creating life-long positive memories.
Summary of Job Description for Receptionists: Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.
Essential Duties:
- Greets showroom customers and determines the nature of their visit.
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
- Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
- Communicates with callers and visitors in a professional, friendly, and efficient manner.
- Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership.
- Enters data into prospect tracking system and runs prospect reports for managers weekly.
- Communicates messages to the appropriate parties in a timely manner.
- Keep workstation and waiting area clean and orderly.
- Maintain beverages - offer coffee/water to clients/guests.
- Assists service customers during the morning and evening service rush whenever possible.
- Assists with clerical duties as requested.
- Assist in training.
- Maintains a professional appearance.
- Alert IT with phone issues.
- Adjust accordingly to ensure phone coverage.
- Paging & Intercom
- Other duties as assigned but not limited to this list.
Salary : $15