What are the responsibilities and job description for the Server Assistant position at Raffles Hotels & Resorts?
Company Description
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description
The Server Assistant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for assisting the server at all times, clearing tables, refilling stations, etc. The Server assistant acts professionally at all times and provides the guests memorable experience.
Education & Experience:
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description
The Server Assistant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for assisting the server at all times, clearing tables, refilling stations, etc. The Server assistant acts professionally at all times and provides the guests memorable experience.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Have a thorough knowledge of menus and current specials in applicable outlets.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Pre-bus all tables removing soiled dishes after each course.
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
- Ensure that tables and side stands are kept stocked, tidy and clean.
- Service guests to the standard steps of service.
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
- Be familiar with fire extinguishers, locations and know how to use them.
- Refill guest’s waters at 1/3 left in the glass.
- Ensure overall guest satisfaction.
- Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas if needed.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
- Other duties as assigned.
Education & Experience:
- High School diploma or equivalent.
- Excellent reading, writing and oral proficiency in the English language.
- Some food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant is an asset.
- Basic product knowledge is preferred with further training to be provided
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand for the entire shift.
- Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
- Compensation: From $24.10 to $26.78
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical, dental, vision and life insurance.
- Personalized development opportunities across Accor's extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities