Field Service Representative (FSR)

Position Title: Field Service Representative (FSR)

Location: Joint Base Lewis-McChord (JBLM), Washington or Sterling Heights, Michigan

Reports To: MCWS Business Unit Employment Type: Full-Time

Security Clearance: Active Secret clearance

Citizenship Requirement: U.S. Citizenship Required (ITAR/EAR compliance)

About RSGS

Rafael Systems Global Sustainment (RSGS LLC) is a U.S.-based defense contractor and authorized U.S. subsidiary of Rafael Advanced Defense Systems (Rafael-ADS). RSGS provides program management, engineering, integration, logistics, and sustainment support to help transition advanced defense technologies into U.S. Department of Defense programs. RSGS supports mission-critical initiatives through highly qualified personnel operating in secure environments and serving defense customers across the United States.

Job Summary

RSGS is seeking a highly qualified Field Service Representative (FSR) to support the Infantry Carrier Vehicle Variant A1 (ICVVA1) 30MM Stryker Program at Joint Base Lewis-McChord (JBLM), Washington or Sterling Heights, Michigan. This position will serve as a key member of the Medium Caliber Weapons System (MCWS) Program Team, providing Contractor Logistics Support (CLS), technical expertise, maintenance assistance, operator and maintainer training, and readiness support for the Army's 30mm MCWS capability.

The MCWS is an Army Program of Record integrated onto the Stryker Combat Vehicle platform and represents a critical enhancement to U.S. Army combat capabilities. The selected candidate will receive specialized training on the MCWS and will play an essential role in ensuring system readiness, operational effectiveness, and long-term sustainment support.

Duties

• Maintain Stryker ICVVA1-30MM unique items from initial receipt at JBLM
• ·Perform de-processing inspection, and any repairs.
• ·Perform scheduled and unscheduled maintenance.
• ·Order parts related to the MCWS system.
• ·Provide technical advice and assistance to vehicle users.
• ·Reach back to Oshkosh to support troubleshooting vehicle maintenance issues.
• ·Complete reports timely and correctly.

Required Qualifications:

• U.S. Citizenship and active Secret clearance or higher. Must be able to obtain a positive adjudication of a NAC-I background check. The ability to communicate effectively and deal diplomatically with customers and co-workers.
• Minimum of 10 years of experience supporting military ground combat vehicle systems, weapons systems, or related defense platforms.
• Demonstrated experience as a Field Support Representative, Maintenance Technician, System Integrator, or equivalent military occupational specialty.
• Strong background in troubleshooting mechanical, electrical, hydraulic, and electronic systems.
• Experience supporting Army tactical vehicles, Stryker vehicles, weapons stations, or similar combat systems.
• Ability to interpret technical manuals, engineering drawings, schematics, and maintenance documentation.
• Experience conducting operator and maintainer training.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to travel in support of training, testing, and field operations as required.
• Operator and maintainer instruction

Technical Skills:

Vehicle Systems Expertise

• Stryker ICVVA1-30MM platform operation and maintenance
• Medium caliber weapon systems integration and support
• 30mm cannon system troubleshooting and diagnostics
• Fire control systems operation and maintenance
• Remote Weapon Station (RWS) support
• Vehicle electrical systems troubleshooting
• Power distribution and vehicle electronics maintenance
• Hydraulic and mechanical systems diagnostics
• Automotive and tactical vehicle maintenance
• Preventive Maintenance Checks and Services (PMCS)
• Configuration management
• Readiness assessment and reporting
• Tactical communications systems support
• Operator and maintainer instruction

Diagnostic and Troubleshooting Skills

• Root cause analysis and corrective action implementation
• Fault isolation and system diagnostics
• Technical inspection and readiness assessments
• Use of diagnostic software and test equipment
• Electrical schematic interpretation
• Technical manual and Interactive Electronic Technical Manual (IETM) utilization
• System performance verification and operational testing
• Reliability and maintainability assessments

Communications and Network Systems

• Tactical communications systems support
• Radio installation, configuration, and troubleshooting
• Blue Force Tracker/JBC-P system support
• Network connectivity diagnostics
• Mission command systems integration

Logistics and Sustainment Support

• Field-level maintenance support
• Sustainment planning and execution
• Repair parts identification and requisition
• Supply support and inventory management
• Configuration management
• Life-cycle sustainment support
• Maintenance data collection and reporting

Training and Technical Assistance

• New Equipment Training (NET) delivery
• Operator and maintainer instruction
• Technical coaching and mentoring
• Development of training materials and guides
• Hands-on field demonstration support
• Unit transition and fielding support

Quality and Readiness Support

• Operational readiness inspections
• Maintenance management support
• Readiness reporting
• Deficiency reporting and documentation
• Quality assurance and quality control procedures
• Safety compliance and risk management

Software and Technical Applications

• Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• Army maintenance management systems
• GCSS-Army familiarity
• Electronic maintenance reporting systems
• Technical data management systems

Defense and Military Environment Knowledge

• Army maintenance doctrine
• Army Materiel Command (AMC) processes
• TACOM sustainment procedures
• Program Executive Office Ground Combat Systems (PEO GCS) support
• Integrated logistics support principles
• Army acquisition and fielding processes
• Technical manual development and review

Desired Certifications

• ASE Military Tactical Vehicle Certifications (preferred)
• Lean Six Sigma (Green Belt preferred)
• OSHA Safety Training
• Military vehicle maintenance certifications
• OEM technical certifications for Stryker or associated weapon systems
• Experience supporting Stryker combat vehicles.
• Experience with Medium Caliber Weapons Stations, Remote Weapon Stations, or fire control systems.
• Prior military service, particularly in maintenance, armor, infantry, or ordnance specialties.
• Experience with Army readiness and maintenance systems, including GCSS-Army.
• Technical certifications related to vehicle maintenance, electronics, or weapons systems.

Core Competencies

• Technical troubleshooting
• Customer support and stakeholder engagement
• Problem-solving and analytical thinking
• Written and verbal technical communications
• Mission-focused support
• Team collaboration
• Independent field operations
• Operational readiness support

Preferred Qualifications:

• Formal educations/ certificates in vehicle service repair
• Experience as a US Army 91 and/or 15 series Fire Control and Armament Maintainer.

Working Conditions:

• On-site
• Up to 50% Travel may be required to include international travel
• Work may take place in classified or controlled access environments and must comply with all Operations Security (OPSEC) requirements and security protocols

RSGS has a competitive pay and benefits package with health/dental/vision benefits, 401k and paid time off. Other benefits may include rental vehicle for use at work location, cell phone reimbursement, and safety clothing. While candidates within the JBLM area are preferred, the position is also open to qualified candidates from outside the JBLM area. Travel, lodging and per diem are authorized for non-local FSRs.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Pay: $55,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000 - $73,000