Professional Services Engineer

Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.

A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Professional Services Engineer to fuel the success of customers by effectively supporting the deployment, administration and knowledge transfer of Radware’s solutions within the customer’s environment.

If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with people, this could be the position for you.

Main Responsibilities:

• Implement, automate and optimize Radware technologies by leveraging on expert knowledge of Radware’s state-of-the art security & application delivery solution suite.
• Design and Planning (Consulting): Minimize the impact on customer environment and resources from the initial planning stages throughout implementation.
• Automation: Develop scripts that will automate and ease the deployment and management of Radware devices.
• Deployment: Install Radware products as efficiently as possible according to best practices, perform design review, product orientation and fine-tuning.
• Optimization: Perform annual security assessment to ensure your Radware products maintain proper integration within a customer’s overall security architecture and are optimally tuned to defend against the latest threats.

Additional responsibilities:

• Ensure superior customer management through consistent updates, responsive follow-through, and attention to detail.
• Solve product and network problems of moderate to high complexity.
• Authors best practices and PS handover documents.
• Effectively utilizes moderately to highly complex lab setups to duplicate and solve problems.
• Ensure that all components of the technical architecture are properly integrated and implemented.
• Provide technical support and technical quality control throughout all stages of the project delivery.
• Assist the customer during production roll out.
• Provides basic systems and product training.
• Represents Radware with the highest possible professionalism.
• Document future product needs and work with Product Management group on behalf of all external organizations and customers.
• Resolves problems independently while understanding and following escalation procedures when appropriate.
• Reproduces and debugs issues seen during implementation in a lab environment as necessary, working with the engineering and test teams to resolve issues.
• Provides timely feedback into the development process on customer issues and product concerns.

Requirements:

• Experience with networking and web applications is a must.
• An understanding and familiarity with networking appliances, load balancing and/or application performance tuning, as well as both Linux and Windows environments are an asset.
• Strong understanding of network infrastructure concepts (IP, TCP, UDP, HTTP, DNS, SSL protocols, packet routing), network devices (firewalls, proxy servers, caches, etc.), and packet analysis (tcpdump, Wireshark, etc.)
• Knowledge of switches, routers, and routing protocols
• A strong working knowledge of secure Web application delivery
• Experience with Radware ADC and AMS products is an advantage.
• Minimum 5 years’ experience of client interaction and consulting with the ability to rapidly generate client trust and confidence
• Computer Science Degree or post-secondary education in a related field
• Excellent written and verbal communication, listening, and strong presentation skills
• Strong problem solving skills with the ability to assess a problem and determine an effective course of action
• Software training experience of technical users
• Willing to work Off-hours and during weekends as necessary.
• Ability to work effectively with and provide guidance to other members of the team
• Networking certifications (CCNA, F5, etc.) are a definitive plus
• Strong understanding of HTTP protocol, web technologies, etc.
• Minimum 3 years of client interaction and technical implementation experience with the ability to rapidly generate client trust and confidence