Job Description

Overview

We are looking for an enthusiastic, driven, and professional Server to join our team! If you thrive in a busy setting and have a passion for delivering exceptional customer service, this is the perfect opportunity for you. As a Server, you will play a key role in shaping the customer experience and ensuring that every guest has a memorable visit. You will collaborate with a supportive team, deliver outstanding service, and take pride in providing the best possible dining experience.

What’s in it for You

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

What You’ll Be Doing

• Deliver outstanding customer service with a friendly, positive, and professional demeanor to create a welcoming atmosphere for all guests.
• Build strong customer rapport, making each guest feel valued and appreciated, and ensuring their experience is personalized to their needs.
• Proactively address guest concerns or special requests to ensure complete satisfaction throughout their dining experience.
• Maintain a calm, organized, and efficient approach while handling multiple tasks, especially during peak hours.
• Work collaboratively with the team to ensure smooth operations and a seamless customer experience.
• Take pride in your work and strive to be the best, focusing on creating a positive and lasting impression for every guest.
• Ensure every interaction with guests is professional and polite, while staying enthusiastic and engaging.
• Maintain attention to detail in every aspect of service, ensuring accuracy with orders, cleanliness, and presentation.

What You Need for this Position

• Previous experience in a server or customer-facing role is a plus.
• Strong multitasking abilities and a calm, focused attitude in a busy setting.
• Excellent communication skills and the ability to build meaningful rapport with customers.
• A passion for teamwork, collaboration, and continuous growth in a dynamic environment.
• A motivated and driven individual who is committed to delivering the best customer service and enhancing the overall guest experience.
• Someone who thrives in a busy, fast-paced environment, staying organized and calm while managing multiple tasks at once.
• A team player who works well in collaboration with others to create a seamless dining experience.
• A proactive problem solver who takes pride in anticipating guest needs and resolving issues promptly.
• Someone who is reliable, punctual, and focused on delivering excellence with each guest interaction.
• A friendly, positive, and professional attitude, with a strong desire to be the best in your role.

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and Beverage
• You will be able to utilize your skills in one of Southwest Michigan's largest bar and grill!