Marketing, Social Media & Sales/Catering Coordinator

Marketing, Social Media & Sales/Catering Coordinator

Are you creative, organized, and passionate about hospitality and social media? The Radisson Hotel Philadelphia Northeast is seeking a Marketing, Social Media & Sales/Catering Coordinator to support our hotel's social media presence while providing valuable administrative support to our Sales & Catering team.

This is a hands-on position for someone who enjoys creating content, showcasing a hotel and its events, interacting with an online audience, and being part of the behind-the-scenes organization that makes successful weddings, meetings, and events happen.

The Marketing, Social Media & Sales/Catering Coordinator is responsible for managing and growing the Radisson Hotel Philadelphia Northeast’s social media presence and supporting the Sales & Catering Department with administrative and organizational responsibilities.

This position serves as the primary point of responsibility for the hotel’s social media channels, developing engaging content that showcases the hotel, guestrooms, renovations, dining, weddings, meetings, events, amenities, promotions, and local attractions. The position will also assist the Sales & Catering team with administrative tasks and event coordination as needed.

Key Responsibilities

Social Media & Marketing

• Have full responsibility and support of hotel’s social media outlets, including Facebook, Instagram, TikTok, and other applicable platforms.
• Develop and maintain a consistent social media strategy and content calendar.
• Create, photograph, film, edit, and publish engaging content.
• Showcase hotel guestrooms, renovations, amenities, restaurant/bar, weddings, meetings, events, promotions, and special offers via creating reels, Stories, videos, graphics, posts, and other digital content.
• Monitor comments, messages, reviews, engagement, and audience interactions and respond appropriately.
• Develop social media campaigns, contests, giveaways, and promotional initiatives.
• Coordinate photography and video content throughout the property and during hotel events.
• Work with hotel departments to identify new content and promotional opportunities.
• Build relationships with local businesses, venues, attractions, community organizations, and industry partners for potential cross-promotion.
• Track social media performance and provide regular updates on engagement and growth.
• Ensure all social media content accurately represents the Radisson Hotel Philadelphia Northeast brand.

Sales & Catering Support

• Assist the Sales & Catering Department with administrative responsibilities as needed such as daily banquet recaps, readerboard, block cut off reminders and group rooming lists.
• Demonstrate initiative and independent problem solving skills by identifying solutions for office organization, developing efficient systems and prioritizing and managing daily office tasks.
• Assist with proposals, contracts, rooming lists, event documents, BEOs, spreadsheets, and other sales/catering paperwork. Prepare breakfast vouchers, drink coupons when needed
• Assist with maintaining accurate client, group, wedding, and event information.
• Assist with shop calls to competitors when needed
• Help prepare materials for client meetings, site visits, weddings, meetings, and special events.
• Assist with follow-up correspondence and routine client communication.
• Answer and direct incoming phone calls, assist clients with inquiries and requests when possible and route calls to the appropriate manager or department.
• Help organize and maintain sales collateral, promotional materials and files. Maintain existing filing systems and develop new filing systems as needed to support efficient document organization and record keeping.
• Process and apply payments for events, guestrooms/suite reservations. Manage billing instructions, routing and reservation alerts as needed to ensure accurate account handling.
• Provide administrative support to the Sales and Catering Managers to help ensure events and group business are organized and executed efficiently.

Ideal Candidate

• Strong social media and content creation skills.
• Creative with an eye for photography, video, design, and current social media trends.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented.
• Comfortable working independently and taking ownership of projects.
• Ability to manage multiple priorities and meet deadlines.
• Hospitality, hotel, event, sales, or marketing experience preferred.
• Experience with Canva, social media management platforms, photography/video editing, and Microsoft Office preferred.

Pay: Up to $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $20