What are the responsibilities and job description for the Computer Operations Manager position at Radise International LLC?
Job Details
Computer Operations Manager Onsite Celebration, FL
Location: Celebration, FL (100% Onsite)
Type: Long-term Contract (Multi-year)
Work Hours: Mon Fri, between 7 AM 6 PM (rotation/on-call)
Travel: 25% 40% to local client sites
Job Summary
We are seeking an experienced Computer Operations Manager to lead IT operations, service delivery, and technical support across a large enterprise environment. This role requires strong leadership, hands-on technical expertise, and experience managing teams responsible for production support and daily IT operations.
This is a fully onsite, long-term opportunity supporting mission-critical infrastructure and end-user technology.
Responsibilities
- Manage daily operations of technical teams: scheduling, performance monitoring, and incident management.
- Ensure operational support coverage and adherence to SLAs.
- Oversee system performance, availability, and timely issue resolution.
- Lead deployment, configuration, and lifecycle management of IT assets (desktops, laptops, mobile devices, printers, servers).
- Drive IT service management processes: Incident, Problem, Change, and Request Management.
- Oversee enterprise-wide rollouts, software updates, and patch management.
- Improve service desk performance and customer satisfaction.
- Provide advanced technical support for hardware/software installations, upgrades, patches, and troubleshooting.
- Perform network and telephony support; provide on-site help for remote troubleshooting teams.
- Lead, mentor, and develop technical staff, supervisors, and project leaders.
- Ensure compliance with IT policies, security standards, and regulatory requirements.
- Create and maintain documentation for procedures, resolutions, and standards.
- Travel to remote sites as needed to resolve issues or deploy equipment (25% 40%).
- Ability to lift up to 50 lbs. and work in varied physical conditions (ladder climbing, bending, crawling, etc.).
Required Qualifications
- Bachelor s degree in computer science, Information Systems, or equivalent experience.
- 7 years of IT experience, including managing teams responsible for IT operations and production support.
- Strong expertise in enterprise IT operations, service delivery, and technical troubleshooting.
- Experience with IT asset management, hardware/software deployment, and patch management.
- Hands-on experience with network and telephony support.
- Excellent communication, leadership, and customer service skills.
- Strong decision-making, analytical, and problem-solving abilities.
- Ability to adapt to changing priorities and environments.