What are the responsibilities and job description for the Clinic Services Specialist - Radiology position at Radiology - Jobs@UIOWA Careers?
Position Summary
The University of Iowa Health Care Department of Radiology is seeking a Clinic Services Specialist to support patient access services and frontline clinic operations. This position is responsible for coordinating patient appointments, providing reception coverage, obtaining and completing required documentation, and utilizing Epic and work queues to support efficient scheduling and patient care.
The Clinic Services Specialist works closely with multiple departments and external partners to facilitate effective communication and coordination of services. This role provides exceptional customer service, promotes a positive patient experience, and follows UI Health Care’s Standards of Excellence and Department of Radiology best practices.
Position Responsibilities
Schedules patient appointments and tests and coordinates appointments with other University of Iowa Healthcare departments utilizing the EPIC systems to verify appointment availability
Prepares external Radiology referrals for scheduling
Schedules and coordinates patient appointments within multiple areas of Radiology
Coordinates appointments with clinics and specific providers
Identifies trends by communicating to the manager to facilitate opportunities for process improvement and modifications to the EPIC Radiant scheduling workflows
Works with Radiology staff, clinics and referring physicians concerning policies and regulations as related to Radiology pre-authorizations
Explains scheduling policies as needed through written and oral communication
Provides reception coverage
Answers incoming clinic calls, field and answer questions, schedule appointments, route calls and relay messages appropriately
Assists with resolving immediate scheduling issues by working directly with modality supervisor. Notifies supervisor of unresolved scheduling issues
Makes recommendations for improvements to processes and quality of provided services to achieve patient/customer satisfaction
Orders radioactive tracers from outside pharmacies and verifies orders weekly
Updates PET Imaging Center census monthly
Orders office supplies
Performs other duties as assigned
The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.
University of Iowa Health Care — recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®
Schedule
- Monday - Friday, rotating hours between 6:30am - 5:30pm
Percent of Time
- 100%
Pay Grade
- 3A
Pay Structure
- https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
Benefit Highlights
- Regular salaried position located in Iowa City, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- For more information about Why Iowa? Click here
Education Requirements
- A Bachelor’s degree in business administration or a related field, or an equivalent combination of education and experience.
Experience Requirements
- 6 months of customer service or administrative work in a health care setting
- Knowledge of clinical scheduling and coordination of patient activities
- Superior written, verbal, and interpersonal communication skills
- Demonstrated proficiency with Microsoft Office and computer software applications
- Demonstrated ability to handle complex situations with minimal supervision
- Demonstrated attention to detail, planning, and follow-up skills
Desirable Qualifications
- Experience working with EPIC software/systems
- Experience working with medical data
- Experience working in an outpatient healthcare setting
- Knowledge of medical terminology
- Knowledge of University of Iowa Policies and Procedures
Application Process
To be considered, applicants must upload a resume and a cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. For questions, please reach out to Aly Tucker at alyssa-tucker@uiowa.edu
Job openings are posted for a minimum of 14 calendar days or until position is filled
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check