What are the responsibilities and job description for the Operations & Customer Support Coordinator position at Radio Wholesale?
Radio Wholesale provides dependable two‑way radio communication solutions to schools, businesses, public‑safety agencies, and industrial clients across the Southeast. We pride ourselves on friendly, reliable customer service and hands‑on operational support. We’re looking for a detail‑driven, customer‑focused team member to support daily operations in person at our Columbus, GA location.
Responsibilities:
- Prepare, check, label, invoice and ship orders
- Greet walk‑in customers and answer phone calls
- Process customer payments and provide receipts
- Complete radio repair intake (model, serial, issue, accessories)
- Receive and log inventory (radios, parts, batteries, chargers)
- Sort and organize incoming mail and packages
- Update CRM records, repair statuses, and workflow steps
- Assist with administrative tasks
- Prepare repair summaries and customer communication for schools/businesses
What We’re Looking For:
- Strong attention to detail and accuracy
- Friendly, professional communication skills
- Comfortable with customers in person and over the phone
- Organized, punctual, and able to manage multiple tasks
- Willing to learn radio terminology and repair processes
- Basic computer skills
- Must work in person at our Columbus, GA location
Preferred (Not Required):
- Customer service or administrative experience
- CRM familiarity (Zoho, Salesforce, Airtable)
- Experience with inventory or stock management
- Basic knowledge of two‑way radios
Join a supportive small‑business environment with opportunities to grow your skill set.
Pay: $15.00 - $17.00 per hour
Work Location: In person
Salary : $15 - $17